LivePerson creates meaningful, real time customer connections that help businesses increase conversions and improve consumer experience.
Creative tourism is one of the top travel trends predicted for 2014, according to Travel Market Report. The trend is all about an engaged and authentic experience: “It’s travel that provides a connection with those who reside in the destination,” said Chris Fair, president of Resonance Consultancy.
2013 Forrester research cites customer experience as more important than price when it comes to fostering loyalty, especially in financial and retail industries. As more and more customers prefer to engage with brands online via live chat, it’s critical that brands offer their high impact customers an effortless connection to sales and service teams in order to remain competitive in today’s online marketplace.
Though the notion of free engagement software is undeniably an attractive solution at first glance, decision makers need to understand that free software isn’t always the money-saver it appears to be. For example, most chat providers lack the most important component of digital engagement technology: intelligence.