LivePerson creates meaningful, real time customer connections that help businesses increase conversions and improve consumer experience.
Digital engagement is transforming customer service, and elevating the expectations of online and cross-channel shoppers. LivePerson interviewed 10 respected industry experts to help us evaluate oncoming trends and predictions for the coming year. This is the second post in our series, spotlighting insight from Shep Hyken (@hyken), New York Times and Wall Street Journal bestselling author, and Chief Amazement Officer at Shepard Presentations, on the importance of customer care and service.
Walking around the shops in San Francisco recently I noticed signs hanging in storefronts urging patrons to support their local businesses and Shop Small on November 30th. Started in 2010, Small Business Saturday is now recognized by 67 percent of consumers and there is an estimated $5.5 billion spent on this day! We here on the Small Business team applaud this grass-roots effort and are constantly trying to put ourselves in your shoes…and also channeling the needs of your customers.