Our cloud-based software platform, LiveEngage, allows brands with millions of customers and tens of thousands of care agents to deliver digital at scale
The Digital Transformation Playbook
LivePerson has a complete software and operational blueprint to shift from voice to digital
Give consumers a continuous connection to your brand from their smartphone. Allow them to message you like they message their friends and family—on their own time and terms. LivePerson enables messaging from your app, website, Facebook, Google, SMS, and other applications.
With the connection digital, first contact resolution improves, and the demand curve for care flattens. Costs are reduced up to 48%, and staff can be structured in “Neighborhoods”—a framework that gives consumers the best agent for their individual needs, not just the next available agent.
Understand sentiment for 100% of consumer interactions in real time, not after the fact with surveys for a fraction of interactions. LivePerson's proprietary Meaningful Connection Score™ (MCS) delivers this, so agents and managers can take action and improve relationships.
AI and Bots
Agents can work side by side with bots in the same conversation window. Bots do the heavy lifting for repetitive processes, while humans take care of the rest. The role of bots, and their cost savings, are expanded over time via machine learning.
“We’ve set out to be more mobile, more personal, and more Un-carrier in how our customers connect, and that is exactly what we are doing. LivePerson has been a great partner.”
SVP Digital, T-Mobile
Messaging and bots lower customer care costs by 48% by shifting away from expensive, customer-hostile voice calls
Consumers love messaging. The first brands to offer messaging for customer care have seen CSAT up to 92% — dramatically higher than voice.Download consumer research report