Chargebacks are a challenging part of any online business, and for LivePerson/Kasamba expert sites (herein “LivePerson”) it is particularly difficult. This document will help explain LivePerson’s chargeback policy including what they are, why they happen and what we do to fight them.
Note: Chargebacks and Uncharged Sessions are two different challenges. This document seeks to specifically address the issue of sessions that are disputed in the form of a chargeback. In a future document we will provide similar data with regards to sessions that go into uncharged status.
Download the Chargebacks 101 Training Document (.pdf)