If you are not completely satisfied with the service you have
received in one of your sessions and would like to receive a refund, please
follow the steps below.
To request a refund, we ask that you do the following:
1. Sign in to your LivePerson account.
2. Send an email from the contact us page.
and choose 'Refund Request' from the drop-down menu.
The refund request must be submitted within seventy-two hours (72) hours of the end of the session.
In your refund request, we ask that you clearly state why you are not
satisfied with the service received. You must include the
session's date, Expert's name and session fee.
Once we have received this information, we will review your request. Please
note, we reserve the right to refund you in full or partially for your session.
In addition, we also reserve the right to refuse a refund.