Help > Paying for Expert Services > Requesting a Refund

Help & Frequently Asked Questions

Requesting a Refund


If you are not completely satisfied with the service you have received in one of your sessions and would like to receive a refund, please follow the steps below.

To request a refund, we ask that you do the following:

1. Sign in to your LivePerson account.
2. Send an email from the contact us page. and choose 'Refund Request' from the drop-down menu.

The refund request must be submitted within seventy-two hours (72) hours of the end of the session.

In your refund request, we ask that you clearly state why you are not satisfied with the service received. You must include the session's date, Expert's name and session fee.

Once we have received this information, we will review your request. Please note, we reserve the right to refund you in full or partially for your session. In addition, we also reserve the right to refuse a refund.

If the information above wasn't helpful and the related help topics do not 
apply to your inquiry, please contact us.
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