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Help & Frequently Asked Questions

Credit Card Validation


The following error message: “There has been a problem with your credit card validation…” is not generated by LivePerson but by your credit-card issuer. Sometimes this is just a temporary issue and therefore we recommend that you wait a couple of hours and then enter your credit card details again. Alternatively, please try another card or contact your bank or card issuer and ask why your card has been declined.

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