Ratings given for sessions must be submitted up to 30 days following the session, must fall under one of the following conditions and must be approved by our Quality Assurance Team in order to appear in the expert's virtual office.
1. The final session fee is AT LEAST $10.00 for email sessions and 5 minute for hire time for LiveChat sessions.
2. The hire fee of an email session is at least $10.00, the final fee is less than $1.00 and your rating is a 3,2,or 1 star.
3. The email session ends in "refuse to pay" status but the hire amount was for $10.00 or higher and the client rating is a 3, 2, or 1 star.
Other ratings are not visible on the website, although they do appear in the your LivePerson account's History section.