Help > Getting Advice via Email > Email Session Status

Help & Frequently Asked Questions

Email Session Status


You will notice that each message in your ‘Mailbox’ has a status.

1.Waiting for Approval means that the expert has sent you either an offer to provide services for a certain fee or a request for more information about your question. At this stage you can choose to "Hire the Expert" (if a fee was set for the session), send a "Message to Expert" or "Withdraw Question".

2.Expert has Replied means that the expert has provided you with your requested service, however, you will not be able to view the answer unless you hire the expert in which case you will receive your answer along with an invoice. We ask you to respond to the invoice within seven days. By the end of the eighth (8) days the invoice will be confirmed automatically, and the session fee will be charged to your credit card or deducted from your LivePerson account.

3.Expert Hired means that you have successfully hired the expert to provide you with your requested service. The expert has been notified to begin providing the requested service yet it has not yet been completed.

4.Answer means that the expert who you hired has contacted you for further information or provided part of the requested service.

5.Expert's Reply and Invoice means that the expert has sent you an invoice. We ask you to respond to the invoice within eight (8) days. Invoices will be confirmed automatically by the end of the eighth (8) days from the last exchange of communication. Once an invoice is confirmed, the session fee will be charged to your credit card or deducted from your LivePerson account.

If the information above wasn't helpful and the related help topics do not 
apply to your inquiry, please contact us.
Search
Search the help section:
Help For Experts
Get help using LivePerson as an expert.