Finding the expert help that you need is easy on LivePerson. With more than 30,000 registered experts in over 600 categories to choose from, chances are, we'll have just the right professional in the exact area of expertise that you need.
After browsing through profiles and deciding upon an expert, review past-client ratings and feedback to ensure that the individual you've chosen for the job is the best, most dependable professional to meet your needs. Then, once you're ready to make contact, simply press the "Contact Live" button and you'll be linked to your expert immediately.
You'll have a few minutes, at no cost, to get a sense of the person you've chosen and to discern whether they're right for the job. When you feel confident that they'll be able to provide you with the quality service that you need, click the "Hire" button to begin your paid session via Live Chat or Phone.
Sometimes an expert that you'd like to consult with is not online. When this is the case, you'll be prompted to email a request for their services. Your expert will answer as soon as they can – generally, in less than 24 hours. If you're not quite sure about the kind of expert you need, post your request and let the appropriate experts come to you with their proposals and fees.
Speaking of fees, it's important to note that on LivePerson there are no hidden costs. You'll always pay your expert's by-the-minute rate, multiplied by the exact amount of time you've interacted after clicking the 'hire' button. For email sessions where the amount is pre-determined before your expert provides their services, your credit card will be billed only once the session has been completed, and only after you've reviewed and accepted your expert's invoice.
It's as simple as that. After your session is complete, be sure to take the time to rate the quality and service of your expert. Like those before you, the feedback that you leave will help the next person find LivePerson's best experts available.