Help & Frequently Asked Questions
Dear LivePerson Expert,
Under U.S. federal tax law, LivePerson is required to request certain taxpayer information from certain persons receiving
certain funds from LivePerson (whether such persons are U.S. taxpayers or not). Information collected will be used solely to
fulfill LivePerson's requirements under U.S. federal tax law and will not be used for any other purpose.
In order to fulfill this requirement we must receive immediately your completed W-9 or W-8BEN form, as applicable,
declaring your tax status.
Please note that a failure to submit your tax form may force us to turn over (withhold) 28% (or 30%, as applicable) of
your gross earnings on a monthly basis directly to the IRS. This process will continue until such time that we receive your
completed W-9 or W-8 form, as applicable.
US Taxpayers (Form
If you are a US taxpayer (for example a US corporation, a US partnership, a US
citizen or a US resident alien) you should submit W-9 Form.
The following link will direct you to the IRS W-9 Form and instructions for
filling it out:
Non-US Taxpayers (Form W-8BEN)
If you are not a US taxpayer, you should submit W-8BEN Form.
The following links will direct you to the IRS W-8BEN Form and instructions:
It is important that you complete the applicable form and send it to us immediately. You may either fax us your signed
form via one of the
numbers below, or you may sign and scan your form emailing it to us at
USA and Canada -
Toll-free fax number: (800) 370-0680
United Kingdom -
Toll-free fax number: 44-800-4715144
India fax number:
Australia fax number:
Most importantly, please make sure to write your LivePerson Member ID (can be found in your "Account Details" section) in the
top right hand corner of the form to assist our processing.
Thank you for your prompt attention to this matter.
The information contained in this page is of a general nature. It should not be construed
as tax advice nor should it be acted upon in your specific situation without further details and/or professional
LivePerson Inc. does not guarantee, and is not liable for the truthfulness, accuracy, effectiveness, or any resulting
effects of the use of any information contained in this page. It is your responsibility to seek proper instruction
and/or professional assistance in all matters regarding taxes and the IRS.
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