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W-9 & W-8BEN Forms


Dear LivePerson Expert,

Under U.S. federal tax law, LivePerson is required to request certain taxpayer information from certain persons receiving certain funds from LivePerson (whether such persons are U.S. taxpayers or not). Information collected will be used solely to fulfill LivePerson's requirements under U.S. federal tax law and will not be used for any other purpose.

In order to fulfill this requirement we must receive immediately your completed W-9 or W-8BEN form, as applicable, declaring your tax status.

Please note that a failure to submit your tax form may force us to turn over (withhold) 28% (or 30%, as applicable) of your gross earnings on a monthly basis directly to the IRS. This process will continue until such time that we receive your completed W-9 or W-8 form, as applicable.

US Taxpayers (Form W-9)
If you are a US taxpayer (for example a US corporation, a US partnership, a US citizen or a US resident alien) you should submit W-9 Form.
The following link will direct you to the IRS W-9 Form and instructions for filling it out:
W-9 Form

Non-US Taxpayers (Form W-8BEN)
If you are not a US taxpayer, you should submit W-8BEN Form.
The following links will direct you to the IRS W-8BEN Form and instructions:
W-8BEN Form
W-8BEN instructions

Please note:
It is important that you complete the applicable form and send it to us immediately. You may either fax us your signed form via one of the numbers below, or you may sign and scan your form emailing it to us at forms@liveperson.com
  • USA and Canada - Toll-free fax number: (800) 370-0680
  • United Kingdom - Toll-free fax number: 44-800-4715144
  • India fax number: 91-22-66459040
  • Australia fax number: 61-29-475-4099

Most importantly, please make sure to write your LivePerson Member ID (can be found in your "Account Details" section) in the top right hand corner of the form to assist our processing.

Thank you for your prompt attention to this matter.

DISCLAIMER:

The information contained in this page is of a general nature. It should not be construed as tax advice nor should it be acted upon in your specific situation without further details and/or professional assistance.

LivePerson Inc. does not guarantee, and is not liable for the truthfulness, accuracy, effectiveness, or any resulting effects of the use of any information contained in this page. It is your responsibility to seek proper instruction and/or professional assistance in all matters regarding taxes and the IRS.

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