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Degrees
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Bachelor
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My Expert Service
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Engineer / Customer Support Officer, with experience in graphic design (Web Design & DTP), PHP programming, engineering (Hardware, Software and Printer maintenance), network development and maintenance, server maintenance (Novell Netware and windows servers) and second level customer support.
Proven ability to configure and maintain on applications such as Microsoft Windows 95 to 7, Mac OS 9 to X, Microsoft Office, Adobe Creative Suit, Blackberry Desktop Manager, Nortel VPN, Netmeeting, Microsoft Communicator, iPass, Avaya, Kayako, Kaseya, PRTG, Salesforce, Sage ACT!, SmartTask, Novell netware, Active Directly, Share Point, PointSec, Lotus Notes and free applications.
A detailed-oriented and resourceful individual with excellent communication and interpersonal skills, combined with an excellent understanding of complex issues on hardware and software.
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Experience & Qualifications
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Technical Support
Troubleshoot and maintenance customer’s equipments (desktop, laptop, printer and blackberry) and software to minimize business impact
Imaging for new PCs, repair PC parts(assemble and disassemble), move equipments(PC, printers and phone system)
Provide support to customers by phone, email and direct.
Assign static IP address to printers for configuration and maintenance
Support Cisco IP phone server, maintain and trouble shoot.
Maintain and troubleshoot Novell servers for daily performance
Develop manuals for internal and external use to improve their performance
Setup and support audio and video conference
Support Lucent switches. Maintain and trouble shoot
Configure and troubleshoot internal telecommunication system
Create incident tickets (Service Desk , Kayako and ITSM)
Setup and maintain physical and wireless network for local and VPN for separated offices
Support Avaya CMS and Avaya switches, assign numbers and change numbers. Also manage call flow and voice messages.
Maintain client PC by using Kaseya management system.
Disassemble and assemble laptop and desktop PCs(HP and Dell)
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Available Modes Of Communication
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email/chat
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Contact
agaky001
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