|
|
|
|
|
|
|
|
|
Degrees
|
|
|
|
|
My Expert Service
|
Work Experience
Technical Support Specialist 3/99 to Present
Western Engravers Supply
Assisting customers with all phases of repair and support for customized computerized engraving systems. Hands-on servicing of systems including motion systems diagnoses and embedded systems cards diagnostics. Consistent phone contact with the existing client base and initial customer contacts for first-time buyers with technical configuration setting
Technical Support Supervisor 3/96 to 1/99
Softbank Services Group
/Administered and maintained PC Tech Support Team
/Maintained company statistical goals set by upper management
/Real Time Management of 45+ techs Saturdays and Sundays per corporate mandates
/Administered Payroll and Corrective Counseling issues
/Kronos configuration and Pipkins usage
/Handle Customer Service issues per Client instructions
/Create and maintain a professional and pleasant atmosphere for the Support Technicians and Specialists
/Directly managed 17 Techs and 2 Product Specialists
|
|
|
Experience & Qualifications
|
|
|
|
|
Available Modes Of Communication
|
|
email/chat
|
|
|
|
|
Contact
Ahmoan
|
|
|
|
|
|
|