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Degrees
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My Expert Service
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Work Experience Technical Support Specialist 3/99 to Present Western Engravers Supply Assisting customers with all phases of repair and support for customized computerized engraving systems. Hands-on servicing of systems including motion systems diagnoses and embedded systems cards diagnostics. Consistent phone contact with the existing client base and initial customer contacts for first-time buyers with technical configuration setting Technical Support Supervisor 3/96 to 1/99 Softbank Services Group /Administered and maintained PC Tech Support Team /Maintained company statistical goals set by upper management /Real Time Management of 45+ techs Saturdays and Sundays per corporate mandates /Administered Payroll and Corrective Counseling issues /Kronos configuration and Pipkins usage /Handle Customer Service issues per Client instructions /Create and maintain a professional and pleasant atmosphere for the Support Technicians and Specialists /Directly managed 17 Techs and 2 Product Specialists
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Experience & Qualifications
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Available Modes Of Communication
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email/chat
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Contact
Ahmoan
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