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Home > Computers & Programming > Telecommunication > AmitGoldenberg
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AmitGoldenberg
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This expert is currently unavailable for sessions. We apologize for any inconvenience caused.
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Expert in:
Telecommunication
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Rating:
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Languages:
English,Hebrew,Romanian
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Consultant and Project Manager with speciality in CRM strategies ,Customer Management and Contact Centers Operation
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Degrees
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BA , Economics and Management (emphasis on IT and Finance) , 1998 – 2000 The Israeli College of Management
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My Expert Service
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Project management & strategic consulting. Business processes management and consulting in the areas of customer service, marketing, operations to medium-large organizations.
Project Management including system analysis, requirements gathering, development management and implementation of the recommendations at the customer’s site. Among the customers are banks, telco’s, insurance companies.
Tenders/RFP management – preparation, management of proposals and recommendation of the best solution.(CTI, IVR, CRM systems)
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Experience & Qualifications
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Project management & strategic consulting. Business processes management and consulting in the areas of customer service, marketing, operations to medium-large organizations
'YES’ Digital Broadcasting Satellite TV – Israel
012- ISP& long distance call provider
Design & implementation of IVR and CTI for the entire company and its subsidiaries, including integration with Billing, CRM and other existing IT systems.
Coordination and management of external suppliers, sub-contractors and integrators.
Implementation of top management recommendations regarding outsourcing and structural changes to departmental work processes .
Pelephone’ Communication ‘Ltd., Israel
Design and responsibility for the establishment of a workforce management system.
Planning & scheduling of customer service representatives’ shifts in the call-center
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Available Modes Of Communication
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email/chat
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Contact
AmitGoldenberg
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