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Degrees
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Masters of Business in Information Systems
Bachelor of Science
Microsoft Certified Professional
Microsoft Certified System Engineer
Cisco Certified Network Associate
Brainbench Certified Network Technician
Brainbench Certified Windows 95/98 Administrator
Brainbench Certified Internet Explorer 4.0 Administrator
Brainbench Certified Computer Electronics Specialists
Certificate course in Electronics
Certificate course in Electronics
Certificate course in Electronics
Certificate course in Electronics
Certificate Course in Computer Hardware
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My Expert Service
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I have been providing technical support for four years. I am familiar with most of the technical problems in compuers. Networking and Windows troubleshooting are my main expertise.
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Experience & Qualifications
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July 2005 - July 2006 Primus Telecommunication, Melbourne www.iprimus.com.au
Company profile: Primus offers a comprehensive range of voice, data, Internet and web hosting products to both residential and business customers.
Technical Support Representative (Level 1 Support)
• Resolve problems with various connection types, including dial-up modem, DSL, VoIP, and home based wireless connection.
• Resolve and escalate calls when necessary.
• Set up new accounts using Microsoft Office Outlook or Outlook Express, Netscape Mail, Apple OSX Mail, Eudora, and other email clients.
• Configure settings to filter spam by creating rules and blocking senders.
• Configuring user's pc to keep system running with Internet.
• Troubleshoot Internet and e-mail access
• Troubleshhoot servers and physical connections
• Supported users with MS Windows 98/XP/2000, Mac 9/X/10.3/10.4, Dlink/Netcomm/Iconnect/Billion/Alcatel/Dynalink routers.
• To keep accurate call logs in Remedy of the customer's call, and the solutions applied to customer's problem.
• To meet the required KPIs
• To assist with General/Special Duties required for efficient departmental operations
2000 - 2003 Wipro Infotech, IT&T Technology Services, India www.wipro.com
Company Profile: Wipro Technologies is a global services provider delivering technology-driven business solutions that meet the strategic objectives of their clients. Wipro services includes IT Services (FMS & AMC), product engineering solutions, technology infrastructure services, business process outsourcing, and consulting services. Wipro is the only Indian company to be ranked ‘Top 10 Global Outsourcing Providers’.
Facilities Management Engineer/ Field Service Engineer (Onsite Desktop Support & Administration)
• Responsible for handling large scale companies like HDFC, GE, Trident, GSK (Glaxo Smith Kline), UTI Bank, Max NewYork Life, Electrolux, BlueStar, Bharat Petroleum, DSM Anti-Infectives.
• Responsible for network administration of customer's network ( 100 - 300 pcs).
• Responsible for supporting up to 500 to 2000 staff.
• Responsible for software & hardware troubleshooting, server and pc installation, asset management, network troubleshooting, updating security patches /antivirus/applications.
• Responsible for solving problem as per SLA (Service Level Agreement).
• Worked on MS Windows Sever 2000, MS Windows (98/XP/2000/NT), Symantec Enterprise Edition, System Management Server 2.0, Lotus Notes R5 (Client only).
• Maintaining Laserjet & Dot-matrix printers.
• Responsible for updating company's online IT Knowledge base for known problems.
• Experience with remote access tools such as pc anywhere, Desktop Sharing with MSN, WinXP Remote Desktop Connection etc.
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Available Modes Of Communication
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email/chat
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Contact
Angi
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