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Other Specialties
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Windows
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Degrees
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A + and NET +
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My Expert Service
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I have been in the Tech Support field for more than 8 years. I work very well with instructing and troubleshooting computers. My fee is not that much. I am very knowledgable of windows 98-Vista and Mac. Call me, contact me see if I can help you. You need help setting up your internet service. Do question is a stupid question. Ask me. I am here.
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Experience & Qualifications
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Objective
A position in a results-oriented company that seeks an ambitious and career conscious person, where acquired skills and education will be utilized toward continued growth and advancement.
Experience
Tech Support Agent-DECEMBER 2008-PRESENT
NCO GROUP INC-Inbound calls for Apple Technical Support Tier 1. The position requires assisting customers with Apple Ipods and Itunes.
Tech Support Associate-APRIL 2007-AUGUST 2007
CHASECOM-Inbound technical support, troubleshooting and customer service support. This position will assist with customer self-install technical support calls from customers requiring issue resolution. Will make necessary callbacks and transfers as necessary. All services will be tier 1 technical and customer support.
Customer Service Rep-JULY 2004-MAY 2005
SPHERION-(TIME WARNER CABLE)-Answered inbound calls in support of billing needs for the customers. Performed sales and retention calls also. Handled different accounts and checking and credit card accounts. Marketed company promotions and policies.
Computer Technical Support Rep March 2001-JULY 2004
Convergy's, Houston, Tx-Answered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve application issues. Performed queries in multiple databases. Resolving technical problems with different computer operating systems, Windows, Mac, dsl and dialup hardware and software, also developing senior technical skills assisting employees in difficult problems that need resolving.
Assistant Manager/Salesperson June 2001 to August 2003
Footaction USA, Houston, Tx - 2 years experience and accomplishments in sales and customer service. Have supervised others, handled difficult customers and introduced special promotion and incentive programs. Strong communication skills and high motivation with the ability to manage and train others.Well-developed management skills. Utilize all assets and resources available, maximizing employee productivity and performance to achieve corporate goals and objectives.
Manager-in-Training June 2000 to January 2001
Spencer Gifts, Fortworth, Tx - Retail Manager with experience with a major department store chain. Skilled at planning and budgeting; employee training; adherence to company standards; and customer relations.
Manager November 1997 to June 2000
Etani Multibiz & Assoc., Kenner, La - Developed valuable professional rapport with operations managers, marketing officers, and clients and set standards for product development, service delivery, and customer relations.
Computer Skills
MS Office, DOS, Excel, Lotus 123, Microsoft Word, Word Perfect, Windows 95/98,ME,NT,2000,XP, and Mac os 8.5- Mac osX.
Notable Achievements
Nomination for employee of the month, Power of one award winner, top quality performer, top salesperson of the month and award winner of outstanding customer service.
Education
H.S. Diploma, Mass Communications
Grambling State Univ., Grambling, La, GPA: 2.5, Major GPA: 2.5 - Extracurricular activities include positions of leadership as well as additional work on teams and committees.
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Available Modes Of Communication
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email/chat
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Contact
APRIL STEVENSON
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