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Accelerate Your Shift to Digital

APAC - A - Welcome Text 1

Wednesday, 22 May 2013   |   Melbourne, Australia

Aspire APAC 2013 will be unlike most conferences. At LivePerson, we consider any meeting or interaction as an opportunity to connect and engage in a uniquely meaningful way. We’ve designed this event to emphasise personal engagement and connections, so that you are challenged to think, contribute and actively learn from our sessions.

The event will feature a diversity of voices - industry thought leaders, LivePerson customers, ecosystem partners and members of the LivePerson team - who will be sharing their exceptional stories and we encourage you to openly share your experience with the community as well. 

At Aspire, we want to shift your mindset about customer engagement - and the customer experience - and we hope you will join us to make this experience your own, and take away a new perspective on customer connection, and how you might explore new opportunities to strengthen your business, as well as the community you live in.

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An email will be sent shortly to all those delegates who attended Aspire APAC with links to the videos, presentations and photos from the event.


APAC - Video Highlight

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Twitter #LPAspire


APAC - B - Why Attend

Why Attend

Aspire APAC is a great opportunity for all online engagement professionals to get together and share ideas and experiences and to learn about the tools companies are using to create meaningful connections with their customers. This will not be your standard, run-of-the-mill conference. It will be a unique experience that reinforces learning, the sharing of best practices and making connections.

APAC - B - Why Attend - Achieve


Record-breaking conversions, customer satisfaction levels and ROI on your current customer engagement solution. Learn how to gain acute customer insight and meet and exceeding the ever-evolving customer expectations. Get your specific questions answered by technical and strategic experts so you can ensure that you optimise and enhance the LivePerson tools at your disposal. 

APAC - B - Why Attend - Discover


Groundbreaking technologies that redefine personalised online sales and service. Uncover the potential of LivePerson's solutions. Dive deep into cutting edge reporting and the customisation of your LivePerson solution. Think beyond the bottom line, and discover ways in which to transform your company through culture, so that your customers and the world will take notice.

APAC - B - Why Attend - Connect


Share your customer engagement challenges with others in your shoes and brainstorm actionable solutions. Innovate the next generation of engagement solutions by sharing your ideas with the people who actually build them. Create valuable relationships with peers and experts in your industry.

Attendee Quotes

APAC - Fact Video Highlight

APAC - Register - Why Attend

APAC - C - Who Attends

Who Attends

APAC - C - Who Attends - Executives


Chief Marketing Officers, Vice Presidents, Heads of User Experience, Chief Revenue Officers, Heads of Digital Revenue.

APAC - C - Who Attends - Active Users

Active Users

Directors and Managers who oversee chat and customer engagement solutions.

APAC - C - Who Attends - Developers


Those responsible for customising customer engagement solutions including chat and apps.

APAC - C - Who Attends - Teams


Multiple team members representing viewpoints from strategy, the frontline management and implementation ensure the big picture of customer connection is realised.

APAC - C - Who Attends - Marketers


Those responsible for ensuring their brands deliver a great experience and profitable results across all customer touch points.

APAC - C - Who Attends - Contact Center Professionals

Contact Centre Professionals

Managers of contact centre teams looking to optimise their agent productivity.

APAC - C - Who Attends - eCommerce Executives

eCommerce Executives

Individuals exploring innovative ways to connect channels, increase conversions and achieve superior service.

APAC - C - Who Attends - Owners


Small business executives who wear many hats and are looking for insights to increase sales and enhance customer service quickly and efficiently.

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Past Attendees

Join companies on the forefront of customer engagement innovation, including:

  • Adobe
  • Allianz
  • AppliancesOnline
  • ANZ
  • Bankwest
  • Bing Lee
  • Cisco
  • Commonwealth Bank
  • Congex
  • CPM Australia
  • Etrade
  • Fuji Xerox
  • iiNet
  • Interglobal Management Group
  • Jetstar
  • Mantra Hotels
  • Metlife
  • NAB
  • Optus
  • Qantas
  • Open University
  • Singtel
  • Symantec
  • Telstra
  • Ubank
  • Virgin Mobile
  • Vivid Wireless
  • Webjet
  • Westpac
  • Whitelion
  • Woolworths

APAC - Register - Who Attends

APAC - D - Logistics


APAC - D - Logistics - Hotels


If you would like assistance with your hotel booking, our Concierge service will be able to assist you. Visit the website or contact for further assistance. 

APAC - D - Logistics - Pricing


Attendance at Aspire APAC 2013 is free of charge.

APAC - D - Logistics - Venue Location

Location of Venues

Our Drinks Reception will take place at The Lui Bar, Level 55, Rialto, 525 Collins Street, Melbourne VIC 3000, Australia 

Aspire will come to life at: Central Pier, 161 Harbour Esplanade, Docklands, Melbourne VIC 3008, Australia

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APAC - Google Map of location

APAC - Register - Logistics

APAC - E - Agenda

Agenda & Registration

APAC - E - Agenda - 1

Conversion Rate Jump Starts
Conversion Rate Jump Starts

Have your site analyzed and identify opportunities to increase conversion rates and improve the customer experience.  You will walk away with a list of to-dos that can be easily implemented with the LivePerson tools you might already have.

APAC - E - Agenda - 2

Engagement Beyond the Web

But how do you translate a good chat interaction to a smart phone? What do you customers expect from the experience?  And how will mobile chat evolve?  Our Mobile team will answer your questions and show what is possible today -- and tomorrow.

APAC - E - Agenda - 3

Customer Engagement Leadership Talks

Executives from global and regional brands discuss prioritizing and innovating to meet the high expectations of today's ultra-connected customers. Hear how engagement is integrated into high-level business strategy across various industries. 

APAC - E - Agenda - 4

Introducing LiveEngage

Get the first look at LivePerson’s revolutionary new LiveEngage platform.  Discover the new treasure chest of tools at your disposal and how easy it is to take your customer engagement strategy to new heights.

APAC - Agenda - 21 May

21st May: Drinks Reception

Our Drinks Reception, open to all delegates, takes place on the evening before Aspire and will be a great opportunity for delegates to connect in an informal setting before the main conference. 

The venue will be The Lui Bar, 55 floors above street level, at Rialto, 525 Collins Street, Melbourne. VIC 3000

18:00 - 21:00 Drinks Reception

APAC - E - Agenda - 22 May

22nd May: Conference

Aspire APAC will be taking place at Central Pier 161 Harbour Esplanade, Docklands VIC 3008 Australia

08:00: Registration & Refreshments

09:00: Breaking From the Legacy of Silos - Rethinking Customer Connection - Rob LoCascio, CEO & Founder, LivePerson

09:20: The Customer is Our KPI - Dustin Dean, VP & GM, JAPAC, LivePerson

09:25: Bankwest - Leveraging Technology to Bring a Bank to Life - Peter Birch, Head of Direct Channels, Bankwest

09:40: Woolworths Masters - Redefining Success with an End-to-End Customer Experience - Tzipi Avioz, Head of Multichannel, Woolworths Masters Home Improvement

09:55: Customer Panel Discussion

10:05: The New Customer Journey in a Multichannel World: The Future of Live Engagement - Yuval Nachman, Interactions Product Manager, LivePerson

10:25: The Future of Mobile Engagement - Grant Miller, Product Lead - Mobile, LivePerson

10:30: Break & Partner Showcase

11:00: Breakout Session #1 - Solution Discovery

11:40: Breakout Transition

11:50: Breakout Session #2 - Solution Discovery

12:30: Lunch & Partner Showcase

13:30: Dysfunctional Engagement Creates Dysfunctional Customers - Kevin Panozza, Evagelist, LivePerson

14:00: Verizon Taps into the Voice of the Agent to Transform Customer Engagement Practices - Lisa Wyche, Director of Program Strategy, LP Insights, LivePerson

14:15: A Beautiful Mind: Using Complicated Algorithms to Simplify Your Engagement Formula - Yuval Nachman, Interactions Product Manager, LivePerson

14:30: Targeting with Content - Damien Acheson, Head of Marketing Solutions, LivePerson

14:45: Speaker Panel

14:55: Break & Partner Showcase

15:20: Breakout Session #3 - Solution Discovery

16:00: Commonwealth Bank of Australia - The Journey to Outstanding Customer Experience - Drew Unsworth, GM Digital & Online, The Commonwealth Bank of Australia

16:15: Jetstar- Putting the Customer First - David Koczkar, Chief Commercial Officer, Jetstar

16:30: Speaker Panel 

16:45: Whitelion - How Meaningful Connections in the Community Result in Monumental Humanitarian Change - Mark Watt, CEO, Whitelion

17:00: Summary & Close - Followed by Drinks

APAC - E - Agenda - 22 May (dinner)

22nd May: Dinner

At the close of the event, delegates are invited to continue the discussions over dinner, which will be held at a restaurant in the city. 

19:00 – 22:00 Dinner

APAC - Registration Form 2

Registration for Aspire APAC 2013 is now closed.

APAC - Register - Agenda

E - Speakers


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APAC - G - Sessions

Breakout Sessions

Themed, interactive breakout sessions by clients, partners and subject matter experts:

APAC - G - Sessions - LiveEngage

The Future of Live Engagement: LiveEngage Capabilities Available Today

APAC - G - Sessions - Calls

Using Intelligent Content to Deflect Unprofitable Calls

APAC - G - Sessions - Interact

New Ways to Interact With Customers Using LiveEngage to Drive Resolutions, Conversions, Loyalty and Value

APAC - G - Sessions - Techniques

10 Real Time Digital Marketing Techniques

APAC - G - Sessions - Using Behavioural Targeting

Using Behavioural Targeting to Maximise Revenue Per Interaction and Predictive Dialler Algorithms to Minimise Cost Per Interaction

APAC - G - Sessions - Mobile

Mobile Engagement to Boost Sales, Service & Customer Satisfaction

APAC - G - Sessions - Customers Engaged

Keeping Your Customers Engaged When They Are on the Move and Switching Between Channels, Devices, Locations and Site

APAC - G - Sessions - Loyalty

How LivePerson Protects the Privacy of Your Data & Ensures Your Interactions With Your Visitors are Secure

APAC - G - Sessions - LP Insights

Transform Customer Interactions With LP Insights

APAC - G - Sessions - Call for Speakers

Interested in Speaking?

If you are a LivePerson customer who would like to make a presentation at Aspire, please get in touch! Contact the event team at

APAC - Register - Sessions

APAC - F - Contact


APAC - F - Contact - Office


APAC - F - Contact - Keep in touch

Keep up-to-date

Already registered? Join the conversation on Connect.

APAC - Register - Contact