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Degrees
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Masters In Information Technology
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My Expert Service
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1. Experienced in managing parallel teams and services
2. Designing and ensuring SLA expectations of the customer as per ITIL® framework
3. Conducting interviews for requirements on packaging and desktop services
4. SLA Tuning ,performance reviews and technical discussions
5. Drafting corporate strategies of Desktop services and application packaging along with the
pre-sales team
6. Estimation and reviewing resource planning
7. Customer expectations and performance measurement
8. Designing processes and tuning them as per ITIL Framework for service delivery.
9. Specialized in Creating Setup packages for windows applications through WISE installer.
10. Rich Experience in customizing windows Registry values.
11. Rich Experience in creating windows based application using Microsoft Visual Basic 6.0
using API’s.
12. Experienced in providing third level application and domain support.
13. Experienced in interacting with US/UK clients.
14. Experienced in creating setup scripts using Wise Installation System and VBScripts.
15. Experienced in creating build images using Symantec Ghost
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Experience & Qualifications
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Microsoft Certified Professional (VB Desktop and Distributed Applications) Course from SSI – Prometric® Center in 2001.
Altiris Certified Professional in Wise Package Studio version 6.0
Windows Installer Repackaging Specialist Course from DesktopEngineer.com in 2000.
“Computer Technical Support” examination from BrainBench.com in 2005.
“HR Concepts (U.S.)” examination from BrainBench.com in 2005.
“Project Management 2005” examination from BrainBench.com in 2006.
“Computer Forensics (US)” examination from BrainBench.com in 2006.
"ITIL Foundation certificate” examination from EXIN and HP in 2007.
PMP (PMI) from PMI Prometric in 2007.
Certified Ethical Hacker from Ec Council Prometric in 2007
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Available Modes Of Communication
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email/chat
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Most Recent Client Reviews
(Read all 2 reviews)
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by
Chelsea Coaching
on
Jul 29 2009
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by
Chelsea Coaching
on
Jul 29 2009
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(Read all 2 reviews)
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Contact
Bhupesh M
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