|
|
|
|
|
|
|
|
|
Degrees
|
|
AB Mass Communication Arts Major in Broadcasting
|
|
|
My Expert Service
|
|
I am willing to provide information and advises with regards to shopping tips and updated styles. I can also suggest what particular gift we can give someone for special occasions.
|
|
|
Experience & Qualifications
|
|
WORK EXPERIENCE
Epixtar Philippines IT Enabled Services Corporation
Call Center Agent
March 2008-June 2008
• Call Discover Merchant companies to check on their credit card machine if they are working properly and check if their stores still accept Discover card.
• Provide Customer Service for customer issues and inquiries.
• Do Conference calls to clients in the US
• Follow up with clients and resolve issues
Inset Incorporated
Sales and Marketing Officer
August 2007-February 2008
• Do a Telemarketing call to companies and offer our services
• Attend Client Meeting if they require presentation
• Send Request Proposals to Clients
• Follow up Feedbacks from Clients
• Do Secretarial Jobs
• Help out with the company’s recruitment department
• Conduct examination to the newly hired employees
Teleperformance Philippines
Customer Service Specialist and Technical Support
September 2005-February 2007
• Educate Customers about their Phone Bills
• Take payment over the phone
• Do a mobile phone activation
• Troubleshoot their mobile
• Coordinate with other department in the US depending on the customer’s issues
Solutions Interaction Philippines Incorporated
Call Center Agent/Team Leader (Local Outbound
Account); Assistant Team Leader (International
Outbound Account) and Recruitment Officer
September 2003-July 2005
• Offer Subscription of our Publication to companies in the Philippines
• Send and Follow up proposals that we send them
• Talk to customer for sale verification purposes
• Call and Update Customers Directory online for Verizon
• Provide Product Knowledge training to newly hired call center agents
• Listen in to live calls, do a validation and evaluation
• Coordinate and send email reports to Clients
• Do Initial Interviews and Recommendation for newly hired employees
US Asia Solutions Incorporated
Call Center Agent
July 2002-September 2002
• Call customers and offer Vacation promos and packages in the US
• Educate customer about the promos
• Provide Administrative support
• Coordinate to US agents to confirm and book customers for their vacations
|
|
|
Available Modes Of Communication
|
|
email/chat
|
|
|
|
|
Contact
biannebonifacio
|
|
|
|
|
|
|