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Degrees
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EMBA
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My Expert Service
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Customer’s operation – How to work with customers after the sales process, how to deliver properly, how to provide licenses, updates and upgrades, how to get the best from the CRM system.
Project Management – End-to-end project management, documenting SOW and Roles & Responsibilities, time management, priorities, project tasks, managing virtual teams, organizing teams off-site and on-site, preparing steering committee reports
Support procedures – SLA, Escalation process, reporting analysis and definition, proper measurements, organizing support tiers, knowledge sharing and management, communication plan: How to answer, how to communicate, defining and implementing proper support and customer’s operation business processes, how to get the best from the support and ticketing systems.
Professional Services: How to build additional value, how to wrap and package services offering, how to deliver, how to bill and report.
Training and tutoring: building ad implementing a training plan, hand holding, recurring training and tutoring, and knowledge preservation.
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Experience & Qualifications
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I have over 12 years of end-to-end experience in the Hi-Tech industry in executive operation roles from overseeing various products and units, establishing new large operations and working in both start-ups and large companies through an extensive customer’s operations with tier-1 Telcos, Mobile operators and financial institutions worldwide. I am adept with global and strategic projects management, professional services, support procedures as well as establishing and practicing new business processes. I am also highly skilled with building and executing cross-organization transition and integration plans.
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Available Modes Of Communication
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email/chat
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Contact
Boaz Inbal
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