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  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 138 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
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  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 141 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
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  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 141 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
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  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 141 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
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  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 141 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
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  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 198 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 198 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 198 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
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  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 198 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 198 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 198 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 198 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 198 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
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  • Monday, Mar 10, 2014
    Are you heading to San Antonio, March 3-6, for eTail West? We are, and we’d love to meet you there! Stop by to see the LivePerson team at booth 303. Connect with our team of digital engagement experts on your specific challenges or questions, pick up some of our latest resources about Turning Browsers into Buyers, and pick up your very own Koko (LivePerson’s unofficial mascot!).
  • Monday, Mar 10, 2014
    This week kicks off the world’s largest information security conference with RSA 2014 in San Francisco. Cloud security will be one of the most hotly discussed topics, as companies seek to change the narrative around cloud security from one of obscurity to one of transparency and trust. Security is a leading concern in the cloud environment. Fear of data breaches or outages continue to keep executives up at night.   
  • Monday, Mar 10, 2014
    What’s the big deal with WhatsApp? Yesterday’s acquisition of WhatsApp by Facebook for an estimated $19 billion tells us that the startup represents more than just a simple SMS alternative. While some are scratching their heads over the sheer size of the deal, consumers, brands, and Zuckerberg himself are seeing the massive potential behind WhatsApp and the new standard of connection. 
  • Monday, Mar 10, 2014
    At LivePerson, our mission is to make meaningful connections and to help our customers do the same with their respective audience. An organization that embraces this mission wholeheartedly  is The National Dating Abuse Helpline (NDVH).  NDVH reminds us that February is the perfect month to celebrate love while also promoting healthy relationships, as February is Teen Dating Violence Awareness and Prevention Month.
  • Monday, Mar 10, 2014
    Maybe money can’t buy you love, but it sure doesn’t stop us from trying!  Last year, it was estimated that the total spending for Valentine’s Day was $18.6 billion (CNN). Valentine’s Day is a special occasion for a lot of people (and for others, not) but it’s undeniable that for retailers this day can bring in some serious business.
  • Monday, Mar 10, 2014
    Most agree the cost per interaction with live chat is lower than with any other human-assisted channel. One major reason for the cost efficiency is that agents typically handle concurrent chats, whereas agents are able to assist only one customer at a time when providing phone and email support. But getting the optimal value out of that investment requires the right technology platform combined with the right operational processes and expertise.
  • Monday, Mar 10, 2014
    You can’t ignore mobile. There are more than 1 billion smartphone owners in the world. By 2013, experts predict that the number of smartphones will actually outnumber the number of people on earth (Source). Can your business afford to ignore mobile consumers? Of course not.
  • Monday, Mar 10, 2014
    Consumers are constantly providing feedback about their experience with your brand.  The feedback may be indirect, such as sharing their experience with a friend, or through any of the many social channels.  Alternatively, consumers may offer their feedback directly with you by chatting with your online agents or reaching out to your contact center.  But the question is: are you really listening to your customers?
  • Monday, Mar 10, 2014
    Today I had a mission.  It was my first time clothes shopping in one year and after seven months of wearing maternity outfits, I was finally ready to go out and buy some new post-pregnancy clothes.   Sadly, the day did not go quite as I had hoped.
  • Monday, Mar 10, 2014
    Online shoppers crave speed, simplicity, and personalization when it comes to the online experience. Not only that, they expect this across multiple channels throughout their customer journey.

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