Understand the true business costs and benefits of adopting an interactive chat strategy with LivePerson. One of the world’s largest financial institutions shares results from their LivePerson program, including:

• 305 % ROI from proactive chat with a payback period of 6 months
• 120 % ROI from customer service chat with a payback period of 6 months
• Chat assisted application completion rates 138% higher than self service
• 59 % call deflection rate