We all know why we shop online.  For one, the convenience just can’t be beat.  Why sit through traffic, deal with crowded parking lots, compete with fellow shoppers and wait in long lines when you can shop from the comfort of your own couch?  Record numbers of shoppers are opting for convenience over chaos, spending an estimated 375 million hours shopping online in December 2012 alone.

The expansion of digital channels and an increasingly crowded online marketplace are changing consumer spending habits and online behavior. And the more consumers spend online, both in time and money, the more demanding they become of the online customer experience. Consumers are very articulate when it comes to their online expectations, and they’re quick to abandon your site if your website experience and customer engagement strategy are not up to par.

LivePerson prides itself on being absolutely obsessed with our customer's experience. If part of being a customer-centric organization is bringing the customer to the table, we've done this in spades. Whether it's the dinner table or the boardroom table, we have constantly sought out ways to bring our customers into our world, to better understand them as people and professionals, and to understand their needs as users of the products we create.  

If you’re familiar at all with LivePerson, you’ll know that we’re a real-time engagement company, focused on creating meaningful connections.  But it’s also fair to say that we’re a data company.

The winners of the 2012 LivePerson Customer Hero Awards were recognized and celebrated at Aspire on June 14. These awards reflect LivePerson's core values and mission of Helping Others, Being an Owner, and Creating Meaningful Connections.  

CONNECTION AWARD

Winner: Illinois Legal Aid

Aspire Americas 2012 is around the corner, starting June 12th in NYC! Aspire Americas is the main stage of our global customer summit and we're very excited to have the opportunity to connect face to face with leading brands, thought leaders, and cultural visionaries in this unique forum. Watch this video preview...