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Degrees
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My Expert Service
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Operating Systems: Windows XP Professional/Home, Windows ME (Millennium Edition), Windows 2000 Professional, Windows 2000 Server, Windows 98, Windows NT Server 4.0, Windows NT Workstation 4.0, Windows 95, Windows 3.11, Windows for Workgroups 3.11, MS-DOS (3.0-6.22), PC-DOS (6.0), Macintosh (6.0 - 7.6.6), VMS/VAX, Linux, SCO Unix.
Software: Microsoft Office 2000/XP , Windows Help Designer Pro, Reflections 7.0, Exchange Server 4.0, Lotus Notes, Internet Explorer v2.0-6.0, Netscape Navigator/Communicator, Eudora Pro (all versions to current), HTML/WWW programming, BASIC., Lview Pro, Paint Shop Pro (basic working knowledge)
Hardware: Able to assemble, configure and troubleshoot PC's. Knowledge of internal boards, add-on cards, and slots.
Systems Administration: Able to install, setup, and configure a Windows NT Server 4.0 PDC, define user accounts, install Exchange Server, setup Exchange Server mail accounts, setup hubs and switches, and route cabling. Intermediate knowledge of TCP/IP.
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Experience & Qualifications
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Experience: Dec 2001 – June 2003 Helpdesk/Field Installation Tech, Sequoia Peripherals Inc., Raleigh, NC. Hired on originally as a Field Installation Technician. Was responsible for going onsite to new customer locations and setting up/configuring/and training them on the system. When not on installs, assisted with Helpdesk operations, ranging from resolving and closing tickets to forwarding them up to third level support.
June 2001 – Dec 2001 IT Helpdesk, Systech Retail Systems (formerly Century Data Systems), Raleigh, NC. Switched from Customer Support Helpdesk to the IT department. Assisted with move into new building. Moved servers, patched from patch panel to switches, configured new DHCP scopes on servers, activated scopes, traced ports from switches to desktops, handled issues that arose during move (i.e. network connections not active, desktop systems not coming up properly). Was first line of support for all internal issues. Responsible for receiving incoming problems via email or phone and providing resolution or escalation of issues. Involved supporting many makes and models of pc’s, as well as troubleshooting network and server issues.
Aug 1998 – June 2001 Level 3 Support Tech/ Account Manager, Century Data Systems, Raleigh, NC. Was responsible for front-ending incoming support calls. Was also appointed Account Manager for several of our major Trimax software customers. Supported various makes/models of POS equipment to include IBM, NCR, and Omron registers/PC’s. Software support included Softstar, Trimax POS, Infocorp, and Maestro.
July 1998 - Aug 1998 QA Lab Tech, Redstorm Entertainment, Morrisville, NC. Was responsible for product testing new games that were in development and reporting any/all bugs to the QA Lead for that project.
June 1998 - June 1998 Help Desk Temporary, NC State University, Raleigh, NC. Was responsible for receiving incoming trouble calls, searching numbers in the Bellsouth CDC system, handling multiple incoming lines, and placing orders for new dial tone service, cell phones, pagers, and trouble calls.
Aug 1994 - July 1997 Supervisor/Senior Operator, Executive Services, Pueblo, CO. Evening Supervisor/Liaison for Pueblo Board of Water Works. Processed and dispatched messages and pages for businesses. Network utilized DFI 486DX 25Mhz PC's connected to a Startel mainframe via direct cable connection.
Aug 1995-May 1996 - Open Computer Lab Assistant, Pueblo Community College, Pueblo, CO. Installed software, and troubleshot software, and hardware issues on a Pathworks networked Windows 3.11 computers. Administered a network installation of Windows95 on 5 Pentium based systems.
Dec 1993 - Jun 1994 - Telephone Secretary, Exec-U-Tel, Westboro, MA. Processed and dispatched messages and pages for businesses and provided after hours dispatch for local cab and towing companies. Network utilized a Startel mainframe with separate terminals for users.
Sept 1991-May 1992 - Computer Lab Monitor, Bromfield School, Harvard, MA. Provided students with software assistance for 20 networked Macintosh LC computers
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Available Modes Of Communication
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email/chat
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Contact
Christoph Thompson
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