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Christopher Gillies
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Degrees
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Master of Science - Information Tecnology
Bachelor of Science - Accounting
CompTIA A+ Certification
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My Expert Service
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As a Database Imports Manager and Technical Support Specialist at Thomson Financial for the past 7 years, my hybrid abilities and qualifications are ideally suited to your needs regarding spreadsheets, databases, and a variety of desktop applications.
My primary duties involves managing and analyzing the conversions of legacy databases from the Investor Relations departments of domestic and international companies where data is formatted, standardized, and migrated into Thomson Financial’s Web based IRChannel.com and Thomson ONE database platforms.
In all cases, core goals are achieved and turn around times meet client expectations while the maintenance of security and data integrity are upheld.
In addition, I train clients as well as our own personnel on how to best use our Web based product along with their departmental applications, whether it be Microsoft Office or some other third party application, so that they may effectively and efficiently integrate the product into their daily procedures and activities.
I look forward to assisting you with your next project.
Kind Regards
Chris
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Experience & Qualifications
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Software:
Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook), Visio, Macromedia Dreamweaver, Macromedia Flash, Adobe Acrobat Professional, Adobe Photoshop CS,Crystal Reports, Microsoft Live Meeting.
Some History for you:
THOMSON FINANCIAL – New York, NY
Technical Specialist / Data Conversion Manager
• Promoted to Technical Specialist and Data Conversion Manager
• Manage the Contact Management System conversion team and process, performing data manipulations using various tools and applications to prepare data while maintaining security and data integrity of the former database.
• Provide global second tier escalation support for client issues and training on the CMS database as well as the Linkage and Synchronization process to Account Managers.
• Represent Client Services as the lead liaison with Product Development for the development of Thomson One products by identifying issues and developing options.
• Provide technical assistance, training, and support to Client Services team and their clients while assisting in developing & maintaining relationships with Product Development, Research, and other interrelated groups.
Technical Account Manager
• Following acquisition received promotion to Technical Account Manager
• Communicated with C-level executives, Investor Relations officers, and technical departments of publicly traded companies to assess needs in order to troubleshoot and resolve issues.
• Consulted with clients’ IT departments to assist in hardware and software configurations that ensured proper functionality for Thomson Financial’s proprietary applications.
• Created general audience documentation for distribution to Account Managers and their clients providing them with easy to follow instructions that allowed for simplified product usage and integration with clients existing desktop applications.
THE CARSON GROUP – New York, NY
IS Specialist / Account Manager
• Conducted on-site client visits to provide individual and group training on The Carson Group’s Web based and deskop applications
• Created and tested proprietary desktop and Web applications in joint efforts with Product Development, Information Technology, and Research departments.
• Provided top-level support and trouble shooting techniques to bring about quick resolutions to reported problems with Carson applications.
CITIGROUP – Brooklyn, NY
• Managed the daily activities of Financial Center staff and processes with emphasis on securing client satisfaction while generating revenue through repeat and referral business.
• Advised and consulted clients on investment information and services; maintained extensive client contact and excellent relationships to achieve win-win goals.
• Produced significant revenue increases by capitalizing on investment and insurance sales opportunities.
• Provided technical and administrative assistance to Financial Center Executive and Operations Manager.
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Available Modes Of Communication
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email/chat
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Contact
Christopher Gillies
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