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Degrees
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B.A.
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My Expert Service
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You have customers who are angry because of some real or perceived slight. Perhaps the product or service that they purchased from you did not meet their expectations, or it was not delivered on time or in perfect condition, or maybe the rep that they dealt with was unprofessional and/or incompetent.
As a businessperson, it is imperative that you minimize the number of unhappy customers. Hey, accidents happen, but they don’t have to derail your business! Your goal is to provide an enjoyable, quality customer experience to each person or organization that comes in contact with you, because you know that happy customers spend more money, and they also refer business.
Chuck Dennis, Knowledgence Associates’ “Angry Customer Strategist,” will help you positively impact your bottom line by assessing your current service delivery, then creating and documenting an enhanced service strategy, based on your customer’s feedback. He will deliver training to your service team and their managers, and help them implement the new skills, processes and metrics into their existing workflow. He will also provide post-training coaching, so that the new skills don’t evaporate when the training ends.
Turn your angry customers into loyal evangelists!
Chuck can be reached at cedennis@knowledgence.com, or at +1.617.661.8250
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Experience & Qualifications
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Over 20 years experience managing and directing service and support departments for such organizations as Compu-Mark, Thomson & Thomson, Northern Light Technology, and Sodexho Pass. Author of many published articles on service issues.
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Available Modes Of Communication
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email/chat
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Contact
Chuck Dennis
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