Dealer.com, a Cox Automotive brand, today announced the company has partnered with Contact at Once! to offer the provider's chat and text solutions, including a number of Contact At Once! packages that are integrated with Dealer.com websites. "Contact at Once! has a history of delivering leading chat and text products and services," said Wayne Pastore, senior vice president, Dealer.com. "The Contact at Once! tools allow us to give dealers a powerful, convenient and mobile solution to better connect one-on-one and service car buyers wherever they are, whenever they need help."
This is not the first alliance for Contact At Once! and Dealer.com. In 2013, the companies worked together to incorporate chat in Dealer.com's Control Center, making it simple for customers to use instant messaging to connect with car shoppers and view the impact of chat performance. Dealer.com clients will now be able to select from options that include fully managed and co-managed chat and text. According to John Hanger, general manager, Contact At Once!, "Those services can help dealers round out a comprehensive solution for connecting with online and mobile shoppers. Dealer.com understands the power of giving consumers the options to chat and text and wants to make the implementation, from integration to invoicing, straightforward for their dealer clients. We are proud to be selected as their provider."