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Connected customers are customers that love your brand. They buy from you again and again; they spend more on your website; and they serve as brand advocates within their networks. The connected customer is eager to engage across multiple channels and devices. In the online marketplace, the connected customer provides the straightest path to success, paying dividends across the entire customer lifecycle.
The goal of the Connected Customer blog is to explore the true value of the customer connections by helping our own customers feel even more connected to the LivePerson brand, and to discuss solutions other businesses can implement to create better connections with their customers. Feel free to contact us at any time with questions or feedback.
Online shoppers crave speed, simplicity, and personalization when it comes to the online experience. Not only that, they expect this across multiple channels throughout their customer journey.
We know our customers do amazing things with our products, and now is the chance to showcase the leading brands and individuals that elevate customer engagement to new heights. Nominate your organization and team members for our Aspire 2013 Customer Hero Awards!
Shopping isn’t necessarily just about the end product, nor is it solely focused on a single need; it’s about the entire customer journey. For some, this means strolling down the aisles of a favorite shop or boutique. But for many, the digital world has altered the way consumers purchase their desired goods.
Since the very first online transaction in August of 1994, e-Commerce has forever changed the way we shop -- making it easier, faster and more hassle-free to get what we want, when we want it. However, there are always certain things that we can only do in-store-- finding the right makeup color for your skintone, for example. But that’s all changing. With advancements in engagement technology, even the in-store experience is now accessible, right at our fingertips.
Did you know that 167 million people will shop online this year, spending around $1,800 per person?
Our team took a fresh look at today’s consumer digital activity and discovered some very interesting trends and facts that were even mind-boggling... so much so that we couldn’t help but pull some highlights into motion:
Dates Announced for Aspire USA! Join us in NYC on October 8 – 10
Join us in NYC on October 8 - 10 for Aspire USA, our annual gathering of the LivePerson universe designed to help you accelerate your shift to digital engagement.