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CallOut A.0 - A - The Value of Customer Connection

CallOut A.0 - A - The Value of Customer Connection

The Value of Customer Connection

Connected customers are customers that love your brand. They buy more often, with larger spend, and they promote your brand.  They provide your best marketing and promise your greatest growth potential.  The connected customer provides your straightest path to success, paying dividends across the entire customer lifecycle

Building and maintaining customer connections can be challenging. 

To be successful, Customer Connection must be…

  • Intelligent
  • Real Time
  • Everywhere, in each stage of the lifecycle

CallOut A.0 - B - Connected_Customer(Butterfly)

CallOut A.0 - B - Connected_Customer(Butterfly)

CallOut A.0 - C - Intelligent 1

CallOut A.0 - C - Intelligent 1

Intelligent
Ted Baker Case Study

“LivePerson has given us the ability to connect in a more personal, relevant and meaningful way with our visitors and make sure they are getting the most out of their online shopping experience. Live chat provides the rare opportunity to offer shopping advice and recommendations in real-time, which has enabled us to achieve an increase in sales and also average order values.” 

- Eve Henrikson

Head of eCommerce at Ted Baker

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CallOut A.0 - D - Real Time 1

CallOut A.0 - D - Real Time 1

Real Time
Snapfish Case Study

“We are getting closer to real-time resolution of known issues and allowing agents to focus on personalized, concierge-style support, which adds measurable value and deepens customer engagement for Snapfish. We look forward to continued success as we proceed to further explore and expand the possibilities LivePerson Enterprise presents.”

-Otto Imken,

Worldwide Customer Support Manager of Snapfish by HP

 

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CallOut A.0 - E - Everywhere 1

CallOut A.0 - E - Everywhere 1

Everywhere
Icon Health & Fitness

“Driving our business plan moving forward is the fact that we want to allow our customers to dictate how and when they want to connect with ICON. Whether it is through chat, through social channels, through email or the phone, we want to provide our customers with multiple channels to contact us and be able to select which one they prefer.”

Jared Pratt,

CRM Manager at ICON

 

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The Value of Customer Connection

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