LivePerson Pro lets remote Specialists provide visitors with links to relevant legal information, and escort them to online resources.
Satisfaction levels are high, with users consistently awarding the service the highest score.
Founded in 1998, Pro Bono Net (www.probono.net) is a national nonprofit organization dedicated to increasing access to justice through innovative uses of technology and increased volunteer lawyer participation. To achieve these goals, Pro Bono Net has built Web platforms that offer powerful and sophisticated tools to pro bono and legal aid advocates, and provide critical legal information and assistance directly to the public.
One of those platforms is LawHelp.org, which helps low and moderate income people find online legal information and resources, locate free legal aid programs in their communities, and obtain answers to questions about their legal rights.
Pro Bono Net and its local partners have long observed that some visitors to LawHelp.org sites are overwhelmed by the resources available to them. Still others lack the legal knowledge or technology skills to conduct research on their own. Pro Bono Net realized that certain visitors need personalized assistance to lead them to the resources and information that directly relates to their legal situation.
"The LiveHelp feature makes using the Internet less intimidating and frustrating for visitors to LawHelp, and may encourage people to be more assertive about seeking the information they need."
Lisa Stansky,
website coordinator
with New Orleans Legal Assistance Corporation,
an office of Southeast Louisiana Legal Services