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Home > Computers & Programming > Hardware > dawn
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dawn
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This expert is currently unavailable for sessions. We apologize for any inconvenience caused.
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Expert in:
Hardware
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Rating:
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Languages:
English
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8+ years experience in the computer field...very good at what I do
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Degrees
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MCSE
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My Expert Service
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8+ years of experience in providing level 2 PC technical and desktop support including hardware and software installation/upgrade and troubleshoot in Microsoft Windows 95/98, Windows NT 4.0, and LAN environment. Provided systems integration from Windows 3.X to Windows 95/98 and Windows NT 4.0 Workstations with network support and administration. Install, set-up, and configure new workstations and printers ensuring network connectivity.
Install, upgrade, and troubleshoot hardware and software.
Troubleshoot and resolve various issues with networked workstations, printers, and distributed applications on a TCP/IP based Ethernet network.
Configured and install network printers on Novell and NT network.
Provide second level support to the helpdesk/desktop services and escalate problems to other IT departments if necessary.
Provide technical coaching and mentoring to junior technicians, act as the lead support analyst, and help coordinate day to day help desk activities.
Installed, configured and maintain dial-up networking issues using software such as PAL.
Perform account administration and assign file/directory rights/permissions on Novell and NT network.
Installed and Configured Palm Pilots.
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Experience & Qualifications
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Install, set-up, and configure new workstations and printers ensuring network connectivity.
Install, upgrade, and troubleshoot hardware and software.
Troubleshoot and resolve various issues with networked workstations, printers, and distributed applications on a TCP/IP based Ethernet network.
Configured and install network printers on Novell and NT network.
Provide second level support to the helpdesk/desktop services and escalate problems to other IT departments if necessary.
Provide technical coaching and mentoring to junior technicians, act as the lead support analyst, and help coordinate day to day help desk activities.
Installed, configured and maintain dial-up networking issues using software such as PAL.
Perform account administration and assign file/directory rights/permissions on Novell and NT network.
Installed and Configured Palm Pilots.
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Available Modes Of Communication
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email/chat
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Contact
dawn
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