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Degrees
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Masters in Business Administration (Human Resources)
Masters in Computer Sciences (Data Communication & Networking)
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My Expert Service
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A seasoned professional with proven HR experience of 6+ years in the field of Career Counseling, Recruitment & Selection, Training, Organizational Development, and Event Management.
Expertise:
•HR strategic planning & policy making
•Recruitment & Selection
•Compensation and Benefits strategy
•Oversee the design, development and implementation of multiple organizational developmental activities such as strategic planning, team building & recreational activities and management coaching along with the change initiatives aimed at improving individual and organizational performance
•Collaborate with the Line Managers on, Resource planning, performance reviews, managing remuneration and promotion proposals
•Effective employee relations through coaching & counseling, aimed at keeping the staff morale high and focused towards efficient accomplishment of organization goals
•Quality operational HR services to the business by developing and implementing HR policies and procedures to facilitate operations
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Experience & Qualifications
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WARID TELECOM (from May 2011 to date)
Working in Warid Telecom in HR & Admin Division as Regional Manager HR Operations & Services (CS Central) Officiating and looking after the Customer Services Division including Call Center, CS Support Center, CS Operations & Franchise Support and CS Quality Assurance & Resource Development.
Major Job Responsibilities:
•Responsible for defining the HR strategic planning & policy making
•Recruitment for CS Division with the highest burnout trend in Telecom Industry
•Compensation and Benefits strategy for CS Division
•Oversee the design, development and implementation of multiple organizational developmental activities such as strategic planning, team building & recreational activities and management coaching along with the change initiatives aimed at improving individual and organizational performance
•Collaborate with the Line Managers on, Resource planning, performance reviews, managing remuneration and promotion proposals
•Effective employee relations through coaching & counseling, aimed at keeping the staff morale high and focused towards efficient accomplishment of organization goals
•Deliver quality operational HR services to the business by developing and implementing HR policies and procedures to facilitate operations
Assistant Manager Training from October 2010 to May 2011
Worked as Assistant Manager Training (Officiating) for nation wide training and learning needs of the company.
Major Job Responsibilities:
? Assist the training Department in identifying training and development needs of employees throughout the organization using a variety of methods including training needs analysis, surveys, recruitment and induction processes, end of probation reviews and performance assessments
? Play a lead role in conducting nationwide orientation sessions for new hires.
? Assist the Training Manger in the development of prudent and effective In - House Training sessions.
? Assist the Training Manager in the Organization’s Learning Initiatives which will ensure better productivity and results in terms of Performance.
? Maintain and analyze organizational and individual training records in order to monitor the effectiveness of internal or external training programs in terms of training hours per employee, training cost per employee, and ROI.
? Effective liaison with training and accreditation bodies, agencies and providers of learning initiatives to ensure meeting of training needs efficiently.
? Work closely with relevant departments to organize training venues, logistics, transport, accommodation as required to achieve efficient training attendance and delivery.
Senior Executive Human Resources from January 2008 to October 2010
Worked as Senior Executive Human Resources and looked after the Customer Services Division including Call Center, CS Support Center, CS Operations, CS Franchise Operations & Services and CS Quality Assurance & Resource Development.
Executive Human Resources from August 2007 to December 2007
Worked as Executive Human Resources and looked after the Customer Services Division including Call Center, CS Support Center, CS Operations, CS Franchise Operations & Services and CS Quality Assurance & Resource Development.
Mentors Trainers and Consultants from May 2006 to April 2007
Was associated with Mentors Trainers and Consultants for almost a year and assisted in all matters from training program development to marketing and assistance in conducting trainings. In the process got a chance to attend and learn from various training programs.
AL-ALAMIAH ELECTRONICS from 1, May 2004 to 20 June 2004
Worked in Al-Alamiah Electronics on the projects of two biggest revenue generating companies of Saudi Arabia; Saudi Aramco and SABIC using on WINDOWS XP Migration projects
IQBAL ACADEMY PAKISTAN from November 2002 to January 2004
Position: Event Manager
o Organized
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Available Modes Of Communication
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email/chat
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Contact
Dawood Qaseem
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