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Connected customers are customers that love your brand. They buy from you again and again; they spend more on your website; and they serve as brand advocates within their networks. The connected customer is eager to engage across multiple channels and devices. In the online marketplace, the connected customer provides the straightest path to success, paying dividends across the entire customer lifecycle.
The goal of the Connected Customer blog is to explore the true value of the customer connections by helping our own customers feel even more connected to the LivePerson brand, and to discuss solutions other businesses can implement to create better connections with their customers. Feel free to contact us at any time with questions or feedback.
Since the very first online transaction in August of 1994, e-Commerce has forever changed the way we shop -- making it easier, faster and more hassle-free to get what we want, when we want it. However, there are always certain things that we can only do in-store-- finding the right makeup color for your skintone, for example. But that’s all changing. With advancements in engagement technology, even the in-store experience is now accessible, right at our fingertips.
Did you know that 167 million people will shop online this year, spending around $1,800 per person?
Our team took a fresh look at today’s consumer digital activity and discovered some very interesting trends and facts that were even mind-boggling... so much so that we couldn’t help but pull some highlights into motion:
Dates Announced for Aspire USA! Join us in NYC on October 8 – 10
Join us in NYC on October 8 - 10 for Aspire USA, our annual gathering of the LivePerson universe designed to help you accelerate your shift to digital engagement.
We’re pleased to announce that registration is now open for LivePerson’s annual conference, Aspire 2013, in Melbourne and London! In Melbourne, Aspire will come to life at the Central Pier in the booming Docklands area, home of Australian Fashion Week, on May 22nd. While in London, we’re taking Aspire to the legendary music venue, Roundhouse, on June 11th.
How many things can you think of that are “always on”? And of these things, imagine how difficult it would be if they weren’t always turned on. Many of us have experienced those frustrating moments when things that should be always on, are not—sitting down at your computer, and discovering that your Internet is down. Or coming home from vacation to find that your refrigerator decided to call it quits, including all of its contents.
At LivePerson, we want to empower businesses of all sizes—even businesses with a team of one. We were particularly inspired by local entrepreneur, Sean Folkson, who had the dream to create a product that could help people combat a very specific health issue—a problem he had personally battled.