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Dennis A. Deschamps
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Degrees
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Microsoft Certified Professional (November 2003)
CompTIA A+ Certified Professional (November 2003)
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My Expert Service
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I am a professional Apple Macintosh Computer Genius with over 17 years experience in the business. I have supported & worked on all aspects of Macintosh from my very first an Apple Macintosh Plus upgrading it from 1 MB to 4 MB, connected an external CMS 25-pin SCSI Hard Drive & installed OS v7.0.1 to my most current a Power Macintosh G4 (Gigabit Ethernet) in which I upraded the AGP video card to an ATI Radeon® 8500 Mac Edition, added an additional PATA IBM HD, two Ultra 160 HDs via an Adaptec PowerDomain 29160N SCSI card, additional memory to 1.12 GB and recently upgraded to Apple's "Tiger" OS v1.0.4.7. With all of this experience I am the person to choose when it comes to any Apple Macintosh computer assistance needed.
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Experience & Qualifications
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Gizmo Custom Systems, Los Angeles, CA==>> Work as computer consultant for the company driving to the clients’ business/residence for anything related to
Macintosh computers.
• Drive to one particular client, The Brokaw Company, performing preventive maintenance on computers in the
office as well as their residence where broadband internet and wireless network connection has been setup.
• Managing accounts receivable and inventory via Microsoft® Excel for Macintosh 2004 11.2.5.
American Consulting Group Inc., Cordova, TN==>> Work as consultant for hiring agency with WFB/WFS (Western Financial Bank/Western Financial Services).
• Drive to Glendale/Encino/Beverly Hills, CA branches of WFB taking inventory of computer equipment (e.g. workstations, monitors, receipt printers, printers, servers & tape backup drives) for branch wide migration on Novell network.
• Drive to Ontario, CA branch of WFS for location wide computer migration (e.g. computers, monitors & printers) on Novell network.
• All forms for inventory accessed via Microsoft® Excel for Macintosh 2004 11.2.5.
E.B. Electronics, Van Nuys, CA==>> Repair computers (Apple Macintosh & Microsoft® Windows).
• Drive to service calls setting up computer systems, install OS, programs & Internet service.
• Manage shop, setup invoices for repairs of computers, electronics & service calls with invoices created & accessed via Microsoft® Access version ‘97 & 2000 for Windows.
DSL Extreme, Winnetka, CA==>> Technical Support Agent handling ADSL & Dial-Up calls on Macintosh & Windows computers.
• Call Telco (ASI/Covad/MCI/Verizon) when necessary to resolve DSL line issues &/or dispatch to local premise.
• Handle minor Billing/Order tasks taking payments over the phone & adding Dial-Up Accounts.
• Maintain company wide contact & email messages via Microsoft® Entourage for Macintosh 2004 11.2.5.
Independent Consulting, Glendale, CA==>> Setup cross platform LAN (Macintosh, Windows, AirPort, 802.11b, Apple Remote Desktop version 2.1, 2000 Server-XP Professional-2000 Professional-OS X v10.3.9/10.2.8/9.2.2) & trained cliental.
• Performed maintenance on Macintosh computers for Dr. Frederick K.C. Price, D.D. & staff at the Crenshaw Christian Center & remotely.
• Telemarketing.
• Minor computer programming.
EarthLink, Inc. Atwater Village/Pasadena, CA==>> Technical Support Help Desk agent fielding calls from Tier I agents on Mac/Win computers & revamped Mac support documentation using Adobe® PageMaker® for Macintosh version 6.5 & Microsoft® Word for X for Macintosh 10.1.7.
• Worked well with Help Desk team helping Tier I agents with various calls when presented & extracted information within Microsoft® Excel version 2001 for Macintosh.
• Senior Technical Support agent handling escalations on everything from Macintosh, Windows (3.1x/95/98/98SE/NT Workstation/ME/XP Home & Pro), Brother Geobook, Internet Appliances, Apple Newton Message Pad, Windows CE, Linux/Unix, ISDN/Cable Modems/xDSL/Satellite.
• Assistant Macintosh Technical Support Supervisor within 9 mo. of being hired.
Teletech Telecommunications, Sherman Oaks, CA==>> Worked for the Apple & AT&T Projects.
• Impart vast knowledge of Macs to fellow employees.
• Handle incoming customer requests/questions.
Independent Consulting, Los Angeles, CA==>> Assisted mother with financial data via Microsoft® Excel for Macintosh versions 4.0/5.0.
• Created financial data via Microsoft® Excel for Macintosh versions 4.0/5.0.
• Belonged to a Microsoft Excel SIG (Special Interest Group) where various topics related to Excel were discussed. Worked with Microsoft® Excel v4.0/5.0 for Macintosh.
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Available Modes Of Communication
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email/chat
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Contact
Dennis A. Deschamps
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