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Degrees
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B.Sc. Computer Engineering, Hadassa College, Jerusalem, Israel
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My Expert Service
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Experienced with establishing and developing company's vision and strategy, defining products and delivery process, managing teams of different disciplines (including sales), establishing and running a budget, establishing company methods and procedures, negotiating with local and international companies and setting up field and support operations.
? Management and execution of strategic research prior to CRM project initiation (Including market research, organizational maturity for CRM, CRM business requirements collection, existing constraints and CRM related risk assessment)
? Support of high level CRM requirements definition, strategic and tactic objectives, including leadership of end users workshops
? Support of bridging gaps between users and technology and business/IT alignment.
? Support and/or control of RFIs and RFPs production, response analysis and selection process of both technologies and integrators.
? Identification and mapping of CRM processes within a full implementation methodology
? CRM Project plans planning and control that combine Strategic, technological and organizational aspects
? Methodology definition and customization to fit both the organization and the selected technology.
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Experience & Qualifications
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• Set up and management of Siebel Professional services business unit for an integration service provider.
• Contact Center and CRM project management for a health service provider.
• CRM PMO manager, strategic and architectural CRM consulting for a wireline telecom.
• Strategic and architectural CRM and call center consulting, including tool selection and business IT alignment for a telecom eqipment retailer.
• CRM project management for a credit card company facilitating new product penetration in a new Call Center.
• Strategic and technological CRM consulting for wireless telecom.
• CRM tool selection support and full implementation life cycle support for yellow pages.
• CRM tool selection support and full implementation life cycle support for an ISP and international call service provider.
• Strategic pre CRM consulting at a wireless telecom.
• Strategic and technological consulting for the CRM project at a commercial bank.
• CRM and call center strategy and project planning at a wireline telecom.
• Assessment of implementation health for a toll road operator.
• CRM tool selection support for a hightech company.
• CRM implementation support for a content provider.
• Presale process assessment and pre CRM strategic consulting for a hightech company.
• Planning and implementation of PRM application at a biotech company.
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Available Modes Of Communication
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email/chat
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Contact
Yael Lavian
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