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Home > Computers & Programming > Office Software > dboucha2
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dboucha2
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This expert is currently unavailable for sessions. We apologize for any inconvenience caused.
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Expert in:
Office Software
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Rating:
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Languages:
English
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Technical skills: MS Office, Outlook / Lotus Notes, IE/ Netscape, Ghost , Antivirus, Novell/MS networks, TCP/IP, Win95/98/NT/2000 and DOS
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Degrees
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Associates Aerospace Engineering, and...
attended numerous on-the-job training programs and vendor classes. Last class: "Accelerated Training for Windows 2000", 5 day class from Executrain
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My Expert Service
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Over ten years experience providing Technical Computer Support at large corporations. Support skills include:
PC software/hardware acquisition, test and evaluation, installation, training, and application support. Coached
and supported business employees, managers and executives with issues and how-to's. Established technical
contacts with vendors and IT Technical Staff. Developed procedural documentation and user relationships,
which enhanced support functions and generated positive feedback.
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Experience & Qualifications
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Professional Experience: |> IT Tech IV, Fairchild Semiconductor, South Portland, Me 9/2000-7/2001
* PC (desktop & laptop) Support Technician for Corporate Office Employees
* Respond to problem requests, analyze and fix in a timely manner, with little impact to user
* Managed reported problems through Vantive system and Global Help Desk effectively
* Developed user relationship, understood business computer application needs
* Developed procedural documentation for Support Team, and managed PC computer assets |> Consultant, Unisys Global Network Services, BlueBell, Pa 12/1998-3/2000
* Deployed 10,000 new PC's (desktop/laptop) for an Insurance Company with 40 offices country wide in 1 year
* Test & certified customer PC software changes, then package and distribute to subcontractor for PC installs
* Developed and documented software change control process, tracked change requests
* Developed workstation disaster recover process and documented for DeskSide Support team
* Assisted PC Deployment with hands on installations and procedure documentation
* Assisted Help Desk with problem determination, resolution, and documentation
* Assisted hardware subcontractor with build documentation and software change notifications
* Overall helped to keep project on schedule, serving as a liaison between contractor teams and customer |> Technical Support Analyst, Unum, Portland, Me 7/1992-11/1998
* Dedicated computer support person for Executive Staff, responsible for about 120 users
* Installed, supported and taught NT Workstation, MS Office, and Outlook for user base
* Installed, supported and taught how-to use Palm Pilot for a few Senior Executives
* Developed user profiles to enhance customer service
* Established and maintained vendor and user contact relationships.
* Installed and supported off-shelf business specific software for special needs
* Developed Lunch & Learn sessions as a way to promote user education
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Available Modes Of Communication
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email/chat
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Contact
dboucha2
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