- Very proficient in customer service and customer relations.
- Very proficient in computer hardware and software.
- 9 years experience as a Professional PC and Printer Technician. 22 years personal experience with computers.
- Registered Onforce.Com Provider since 2005. Over 60 successful work orders closed with a 6.0 rating.
- A+ Certified. Verification # ef7dtt0261.
- Troubleshooting, Repair, and Maintenance of PCs; Advanced
- Help Desk Support; Adavanced
- Troubleshooting, Repair, and Maintenance of Laser Printers; Experienced
- Workstation Rollouts and OS Imaging; Advanced
- PC and Peripheral Installations and Setup; Advanced
- Windows 9x, NT, XP, 2000, Vista and MSDOS; Advanced
- Linux (Debian) based systems; Intermediate
- Networking skills, (Protocols, Switches, Routers, Punch downs, Patch Panelsetc…); Intermediate
- Network Punch downs and Patch Panels; Intermediate
- Field Technician; Advanced
- Route servicing and management; Advanced
- Blackberry, Windows Mobile; Advanced
- Microsoft Word, Microsoft Power Point, Microsoft Excel, Microsoft Outlook, Microsoft Outlook Express, Microsoft Access, Lotus Notes, pc Anywhere, HEAT, ServiceDesk, TrackIT, and Much More.
HONORS AND AWARDS
- Certificate of Appreciation for Dedication, Commitment, Technical Expertise, and Quality of Service by Dow Chemicals
EDUCATION
- Digital Systems and Digital Logic with Lab, DeVry Institute of Technology, Columbus, OH in 1996
- DC and AC Electronics Theory with Lab, National Institute of Technology in Cross Lanes, WV in 1995
- Course in Copier Repair, Quality Business Systems in Charleston, WV, Certificate Received (360hrs) in 1994
WORK EXPERIENCE
- Help Desk Technician for WV Supreme Court – Charleston, WV, July 2009 – Present
- Field Technician for WV Supreme Court – CDI Corporation, Charleston, WV, Nov 2008 – June 2008
- Help Desk Analyst for WV Office of IT – TekSystems, Charleston, WV, Mar 2008 – Sept 2008
- Level 2 Help Desk Analyst for Ameriprise Financial – CDI IT Solutions, Cross Lanes, WV, Oct 2006 – Mar 2008
- Desktop Support Technician for BB&T – CompuCom Systems, Winchester & Falls Church, VA, Jan 2006 – May 2006
- XP Rollout Technician for CompuCom Systems – Insight Global, Washington DC, Oct 2005 - Jan 2006
- PC Technician/Owner – ZagTronix PC Services, Elkview, WV, Jan 2005 – Nov 2005
- Help Desk Specialist for NGK Spark Plugs - CDI IT Solutions, Sissonville, WV, Mar 2004 - Jul 2004
- Technical Support Specialist – Kanawha Valley Internet, S Charleston, WV, Oct 2003 – Mar 2004
- Field PC & Network Technician – Specialty Computers & Systems, Inc, Boca Raton, FL Oct 2001 - Jun 2002
- Rollout Technician for Dow Chemicals – CDI Corporation, Charleston, WV, Mar 2001 - Jun 2001
- Cable Modem Tech – Texas Cable Contractors, St Albans, WV, Sept 2000 - Dec 2000
- Customer Service Representative – Division of Motor Vehicles, Charleston, WV, Oct 1998 – Sept 2000
- Adult PC Instructor – Kanawha Co. Board of Education, St Albans, WV, Jan 2000 – Feb 2000, Part Time-Temporary
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