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Degrees
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High school diploma & 1 Year of college
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My Expert Service
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• Proficient in the use of MS-DOS, Microsoft Windows, Microsoft Office, Multi-level Networking
• Knowledge of PC setup and installation, as well as various peripherals, data entry, and hardware/software updating.
• Experienced in system-operations training, collections, and customer service.
• Other experience in troubleshooting and help desk like environment
• Software: Microsoft Word, Excel, Outlook, PowerPoint, Access, Front Page, Macromedia Dreamweaver, QuickBooks, Adobe
• Hardware: Building custom PCs & servers, Installing new networks, Installing & changing of hardware & periphrials
• Equipment: Multi-Line phone systems, Fax & Copier machines, and other office equipment
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Experience & Qualifications
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Mediacom
- Internet/Phone Support Representative
• Answer questions regarding service features, options and pricing
• Schedule on-site service calls when necessary
• Escalate appropriate technical issues to Internet Technical Support Associate group
• Experience in using Internet software including MS Internet Explorer, MS Outlook and MS outlook Express
• Troubleshoot basic issues
• Exceeded monthly sales goals set out by the Department Manager
• Professional telephone demure
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SmartSource, INC
IT Technician Contractor
• IT Contracted technician
• Network administration, install and update workstations and software used over LAN and WAN networks
• Troubleshooting
• Customer service
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ECOCOMP, Pensacola, FL
DSL Field Technician
• Install and repair consumer and business DSL modems, routers and wireless routers
• Troubleshoot network connections
• Customer service
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Self Employed, North Bay, Ontario, Canada
Owner/Operator
• Trained customers in computer-system setup and operations.
• Operated own single phone small help desk
• Interacted with customers and informed them of problem prevention
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Available Modes Of Communication
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email/chat
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Contact
OBRIENL
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