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Degrees
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Highly motivated and dynamic professional with proven abilities in technical writing, on-line and print QA, creative problem solving, content management, editing and proofreading, document control and project coordination.
I have a strong background in researching, developing and producing presentations, excellent communication skills and strong working knowledge of MS Word, PowerPoint, FrontPage and Excel, as well as Adobe Photoshop, Illustrator, and Windows XP. In me, you will discover a reliable, organized, detail-oriented and extremely hard-working associate whose previous efforts have resulted in increased productivity, high customer satisfaction and increased efficiencies.
* Demonstrated dependability and flexibility, in-depth knowledge of proofreading marks and concepts, and excellent writing and grammar skills as a temporary third shift proofreader at a high volume, document services company. I provided timely and efficient quality control for Typesetters, Account Service Representatives and Clients by proofing documents for content, style and HTML functionality, as specified by the client.
* My dedication to quality, accuracy and customer service has enabled me to effectively manage a wide range of responsibilities and to efficiently and professionally meet or exceed the needs of customers and management.
* Throughout my career, I have effectively communicated and collaborated with management and staff of varied backgrounds and experience levels in order to research, analyze and develop solutions to complex and varied problems.
* Proven able to learn and develop new methods and procedures based on input from management, staff and customers. When implemented, these changes increase productivity and quality, thereby raising customer satisfaction.
technical writing, proofreading, detail oriented, editing, copyedit, FrameMaker, Internet, document, web, content, organize
$5 to $10 if it is a quick answer, $15-$20 if requiring research or duties outside of my normal scope.
UNIVERSITY OF COLORADO AT DENVER: Master Of Social Sciences
ECKERD COLLEGE: BA, Political Science And Women’s & Gender Studies
ABSOLUTE WRITE UNIVERSITY: Introduction To Writing User Guides & The Technical Writing Field By Elsie Walker
ON-THE-JOB TRAINING:
09/02: Adobe Acrobat for Web Publishing
05/01: StarTeam for Project Management • Introduction to HTML/XML • Using CSS for Web Page Development
04/99: Advanced Flat File • Using Adobe Photoshop for Web Production
MINDLEADERS ON-LINE CERTIFICATES OF COMPLETION:
01/03: Access 2000 MOUS: Creating Databases • HTML: Layout and Design for Your Web Pages
11/02: Internet Tools: Internet Explorer • Access 97: Getting Started • Access 97: Using a Database
10/02: Office 2000: Getting Started • HTML: Start Creating Your Own Web Pages • HTML: Creating High Quality Web Graphics • Outlook98: Using Electronic Mail
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My Expert Service
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I have a strong background in researching, developing and producing presentations, excellent communication skills and strong working knowledge of MS Word, PowerPoint, FrontPage and Excel, as well as Adobe Photoshop, Illustrator, and Windows XP. In me, you will discover a reliable, organized, detail-oriented and extremely hard-working associate whose previous efforts have resulted in increased productivity, high customer satisfaction and increased efficiencies.
* Demonstrated dependability and flexibility, in-depth knowledge of proofreading marks and concepts, and excellent writing and grammar skills as a temporary third shift proofreader at a high volume, document services company. I provided timely and efficient quality control for Typesetters, Account Service Representatives and Clients by proofing documents for content, style and HTML functionality, as specified by the client.
* My dedication to quality, accuracy and customer service has enabled me to effectively manage a wide range of responsibilities and to efficiently and professionally meet or exceed the needs of customers and management.
* Throughout my career, I have effectively communicated and collaborated with management and staff of varied backgrounds and experience levels in order to research, analyze and develop solutions to complex and varied problems.
* Proven able to learn and develop new methods and procedures based on input from management, staff and customers. When implemented, these changes increase productivity and quality, thereby raising customer satisfaction
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Experience & Qualifications
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June 2003 – December 2003
THIRD SHIFT PROOFREADER
Lakeshore Staffing, Denver, CO
- Temporary position with Merrill Corporation prioritizing and facilitating the swift and accurate generation of time-sensitive financial documents in print, HTML and ASCII
- Analyzed project specifications, conducted job planning and coordinated with other sites when distribution of work was necessary
- Proofread financial documents produced by Composition for content, style and functionality
- Provided timely customer service and quality control for Typesetters, Account Service Representatives and Clients during company in-houses through such activities as reading word for word, deciphering handwritten edits and providing prompt feedback
- Assured job compliance with print instructions, SEC guidelines and production schedules
- Conducted work under little or no supervision, independently adapting procedures, processes and techniques in order to fulfill the requirements of each specific submission
- Ensured 24-hour weekday and emergency weekend coverage for in-house reviews and edits
- Respects and adheres to strict confidentiality policies
August 2000 – December 2002
POST-PRODUCTION COORDINATOR OF PUBLISHER DEFECTS
netLibrary, Inc., Boulder, CO
- Created new position to meet the changing needs of an evolving e-business and customer base
- Fixed and analyzed defects and production methods to increase publisher support and customer satisfaction
- Coordinated with various internal teams to ensure the appropriate research, development and appliance of solutions
- Took on defect management for new product line, MetaText, ensuring successful roll-out and contract fulfillment
- Conducted needs analysis by examining user profiles, survey results, customer enquiries and defects
- Produced and updated all technical documentation associated with the Publisher Defects positions, including job and process descriptions, FAQs, known issues, updates, weekly metrics and project proposals
- Developed and implemented production schedules, strategic action plans and emergency reallocation training to ensure efficient turn around of defects while effectively managing costs
- Analyzed and responded to customer concerns through Service Representatives or directly by e-mail, ensuring accuracy and developing greater product understanding
- Proofed electronic content, tested and modified CSS templates, corrected HTML, XML and JavaScript with CodeWrite and DreamWeaver and improved JPG and GIF image quality with Adobe Photoshop
- Initiated and developed methods for testing new products and fixes using Internet Explorer and Netscape Navigator on both PC and MAC systems
- Designed and implemented processes to give performance feedback to appropriate staff, resulting in an adjustment of production methods which improved overall quality by 15%
February 1999 – August 2000
QUALITY ASSURANCE EDITOR
netLibrary, Inc., Boulder, CO
- One of first 50 employees, promoted 4 times in 2-years based on initiative and ability to take on ever increasing levels of responsibility and accountability
- Proofed and formatted digital files to guarantee 99.9% accuracy of OCR conversion or manually keyed type
- Inspected finished e-books for style, format, consistency and functionality, providing feedback for management, team leads, editors and vendors
- Consistent high quality and frequent exceeding of weekly quotas resulted in the opportunity to telecommute
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Available Modes Of Communication
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email/chat
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Contact
Queen of Details
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