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Home > Business & Finance > General Management > Floor Manager
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Floor Manager
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This expert is currently unavailable for sessions. We apologize for any inconvenience caused.
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Expert in:
General Management
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Rating:
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Languages:
English
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Creating a business environment that gives a professional image. The necessary indicators to keep high level of customer services
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Degrees
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MBA marketing/ Business Dynamics Netherlands
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My Expert Service
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organizations are finding that their plant-level deployments
of compliance solutions create information silos and prevent
senior management from getting an aggregated view
of regulatory risk/cost. Hence these organizations are
gradually replacing them with a single enterprise-wide software
solution. In addition to improving visibility, organizations
wrestling with upgrading legacy systems to comply
with new regulations, sometimes find the cost to be higher
than the cost of deploying a brand new solution. This is
also leading to accelerated adoption of a single enterprisewide
compliance solution.
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Experience & Qualifications
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PROFESSIONAL EXPERIENCE
UNITED BANK LIMITED Apr 2006 to date
Lhr Pakistan
Currently working in Corporate Centre Lhr. As AVP/ Manager Customer Services. Responsible for overall service & quality, administration, security, audit and HR related matters, of the centre that was established to accommodate the corporate clientele of UBL, in order to enhance it’s market share. The centre has numerous depts. Such as Branch Operations, Trade processing unit, CAD and Sales and currently handling 40 billion assets and 50 billion trade business annually. I have introduced the service measurement standards in the centre that helps in ensuring adherence to regulations, guidelines, turn-around-times and avoid SBP penalties. Also to ensure “You first” culture is implemented and consistency and growth in market share through excellent services.
Standard Chartered Bank Ltd. May 1999 to Apr 2006
Lhr Pakistan
Jan2003 to Apr 2006
Worked in Banking Operations dept. as Team Leader (Branch Support Unit). Worked in Govt. Securities department, responsible for Issuance of DSC/ SSC. All profit coupons, USD Bonds encashments to be paid as per laid down procedure. Handling issuance of certificates of profit/tax, Zakat paid, purchase of securities and lien marking. Have versatile experience of overall Branch Banking Operations. Nominated as FTSM (Female Teller Service Manager)
Sep 2001 to Dec 2002
As Branch Credit Officer, responsible for providing information related to accounts, balances and contigent claims to auditors of our customers. Completion of documentation of overdraft facility against DSC, SSC, USDollar Bonds, cash and Letter of credit. Correspondence with Central Credit Operations for any discrepancies in credit cases and their amendments. Compliance with SBP Prudential Regulations. Servicing the Personal Financial clientele for Safe custody as Locker Supervisor.
May 1999 to Sep 2001
Standard Chartered Group acquired Grindlays Bank hence continued to work in the new organization. Communicate and coordinate execution of marketing plan with the Branch Manager. Develop and format product supplements for customers. Responsible for Bank’s promotional inventory. Coordination and administration of the branch in the banking Sales and Service department. Servicing the Personal Financial clientele in the processing of ATM card and credit card applications. Responsible for the daily MIS.
Citibank N.A. Jun1994 to May1999
Lahore, Pakistan.
Collection Officer Mar1999 to May 1999
Working to achieve high targets of bringing the Credit Card delinquencies in Mid- Range team to current status. Accumulated and researched industry information used to assess bank’s customers.
Customer Retention Officer Nov1997 to Feb1999
Responsible for controlling customer attrition. Solving customer’s problems and retaining good customers after scrutinising their credit history and relationship with the Bank.
Shift Supervisor Jun1996 to Nov1997
Managed a team of fourteen telemarketers for Housing, Business, Car Finance and Credit Card Sales. Hiring and training them, monitoring their performance and holding refresher and training courses. Also supervised Inhouse Sales Acquisition.
Task Force Collector OCT1996 TO DEC1996
Worked for the Collection Task Force to analyse risk evaluation procedures in order to negotiate with high default customer to bring their delinquent status to current status.
Sales Co-ordinator JUN1994 TO JUN1996
Worked as back-up for the team leader, coordinating with Sales Executives for documentation and approval of loans. Insured all loan process to be completed within standard quality indicators.
EDUCATION
Institute of Business Administration 2000 to 2002
University of Punjab, Lahore Pakistan
Masters in Business Administration
Lahore College for Women 1991 to 1993
Lahore Pakistan
Bachelor of arts/1st. Division
Lahore College for Women 1989 to 1991
Lahore Pakistan
Faculty of arts/1st. Divisi
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Available Modes Of Communication
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email/chat
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Contact
Floor Manager
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