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By definition, charities and non-profit organizations are dedicated to helping people—seeking solutions to problems, communicating information, or directly assisting individuals and communities in need of support. Whatever the mission, each of these institutions naturally wants to manage its resources effectively to accomplish the most it can with the funds available. LivePerson is proud to provide solutions that enable these helping organizations to manage their website traffic effectively, to reach out and engage all their constituents—colleagues, donors, staff and clients—at lowest cost, and to maximize achievement of their altruistic goals.
LivePerson intelligent engagement solutions are powerful tools that serve the mission of your not-for-profit organization by enabling you to:
Your website provides potential donors and clients with information about your goals, as well as current and finished projects. But did you know that you can use it to engage with them in real time?
By offering live chat on your site, you can get feedback and cooperation from your website visitors in real time. For instance, use live chat and tailored content delivery to explain projects to donors, and help them select the program they’d like most to support.
Completed a major study? Have significant findings to announce? Make the project coordinators available to answer questions from people in your field via your website. Project coordinators can establish “chat hours” and interact with peers from the convenience of their own offices.
Use your website to deliver expert advice, such as pro bono legal assistance, to your clients and constituents in real time. LivePerson offers a host of tools, including live chat, canned answers, push-page and co-browsing technologies that make it easy for your experts to answer questions quickly and easily, lead clients to the resources they need, and provide hands-on support.
Detailed reporting, surveys and other tools let you report on the number of people you’ve helped, and identify key issues to address.
The LivePerson Agent Console provides your agents with powerful real-time monitoring tools. Watch visitors as they browse your site, and determine your most effective pages and the paths that lead to best results. Then you can tune the web experience to produce maximum success.
Creating productive connections. Right person. Right time. Right channel.
LivePerson solutions for charities and not-for-profits help your organization reach the goal of Mission Accomplished.