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LivePerson has a growing ecosystem of partners and developers that aim to deliver innovative next-generation applications to our customers. The LivePerson team is always on the hunt for outstanding applications that can enrich and enhance the value of LivePerson intelligent engagement solutions.
We’re very excited to announce the latest addition to our partner ecosystem-- WalkMe. WalkMe is the world's first website guidance system and it allows you to overlay interactive on-screen instructions – known as Walk-Thrus – onto your website or app. These Walk-Thrus assist end-users to quickly and easily complete even the most complex tasks. WalkMe's proven business impact lies in increasing conversions and reducing customer support costs by enabling comprehensive self-service.
There are some especially exciting use-cases with the deployment of the LivePerson and WalkMe integration--
Your support representative is chatting with a user. The user asks a how-to question. Instead of spending valuable time providing the answer, the support rep initiates a real-time Walk-Thru for the user, and can focus on helping additional customers. Meanwhile, the user completes the Walk-Thru, which is visible to your support rep in their admin console. This means that while assisting other customers, the rep can also see what step the user is on, and offer additional assistance as necessary.
In another scenario, a user on your site or app can utilize a Walk-Thru to complete a high-value business process, which can be flagged by the system if it is not progressing as expected. Let's say the user is on phase 7 of 9 steps when the LivePerson system identifies that the customer is moving through the process in a slower amount of time than anticipated – your support rep can initiate engagement proactively and help the user complete the task.
So how does this partnership benefit you? At the end of the day, your team of support reps will be able to handle more customers while delivering an effective and personalized help experience. This in turn translates into higher revenues and happier customers. Try it out and we think you will agree – the LivePerson-WalkMe partnership is a win-win for both business and customer!
Visit the Apps Marketplace to explore a diversity of partner-developed integrated solutions.