Enjoy higher conversion rates, increased customer satisfaction and improved agent productivity by integrating LivePerson's award-winning chat solution with your customer relationship management (CRM) application.

The LivePerson Agent Console provides seamless access to any web-based CRM, allowing your agents to chat with visitors and:

• Access, review and update critical prospect and customer data while chatting
• Create new leads, cases and tasks from live chat session data with automatic chat transcript logging
• Auto-search for duplicate or mismatched records to save agent time and maintain clean CRM data
• Export chat transcripts to customer CRM records
• Incorporate the chat channel into existing business workflows