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Callout - M - E.1.C - LP Premier Features
LP Chat Premier combines continuous website monitoring, sophisticated targeting, and advanced, industry-specific business rules to identify and engage high-potential visitors who exhibit hot-lead or abandonment behavior patterns.
Place click-to-chat and/or click-to-call buttons on sections of your website where emails and costly inbound calls to the contact center are targeted for deflection, giving the customer a choice of engaging immediately with a live agent rather than waiting for an email response or being placed in a phone queue. Buttons are visible only when agents are available, ensuring that help is offered solely when it can be delivered quickly and efficiently.
Proactive invitations offer a helping hand
Reach out with proactive, tailored click-to-chat and click-to-call invitations based on intelligent business rules that identify hot leads or visitors showing signs of needing product advice or abandoning an order.
LP Chat Premier even lets you transfer chats and calls between lines of business, departments, or companies to ensure utmost effectiveness of the interaction.
Deliver better service at lower cost
Agents can handle multiple chats simultaneously, increasing issues handled per labor hour. Automated tools for getting visitors and customers the answers they need – such as desktop sharing, canned answers and push-page technology – improve agent efficiency and increase productivity.
LP Chat and LP Voice also dramatically increase the percentage of inquiries resolved on first contact – reducing overall volume of interactions with your agents while providing the best visitor experience and cementing customer satisfaction and retention.
A powerful, flexible system
Gain valuable insight into online sales initiatives and customer care issues with informative real-time reports on everything from conversion rates and rules effectiveness to service queues and agent performance. Your hosted LivePerson Premier solution is easily adapted to support your business as it grows. And, there’s no need to hire and train dedicated IT resources to implement and manage the program.