site visits observed
live chat engagements
CallOut - M - E.1.C - LP Pro Features
Watch what goes on in your online store in real time, reach out to visitors to offer help, and convert and upsell orders. LivePerson Pro is the ultimate tool that enables small businesses to increase online sales, improve customer service, reduce operating costs and optimize marketing campaigns. See exactly who’s on your website and what they are doing right now. Identify the best visitors to engage based on their:
Provide personal assistance via click-to-chat and/or click-to-call buttons on pages where visitors need help. Or proactively invite them to chat or receive a call based on the actions you are monitoring – such as time spent on a page or showing signs of abandoning an order. Research shows that visitors who chat are three times more likely to buy, and their average order value is 35% percent higher than non-chatting visitors. And proactive invitations to talk offer an attractive alternative for visitors who are most comfortable in the voice channel.
Optimize your marketing efforts
Measure the ROI of your online marketing and sales initiatives by tracking sales volume and revenue uplift that result from live chat and phone interactions. Leverage intelligence about your visitors through LivePerson’s Campaign Viewer and Google Analytics, which allow you to track and optimize all paths that lead to your website, such as SEO/SEM campaigns, banner ads, marketing emails, site referrals, and more.
