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With LivePerson’s multi-channel solutions, your customers have multiple methods for getting the answers they need quickly and easily. All channels are fully integrated, providing seamless escalation when necessary. And our unified interface helps your team work efficiently with easy access to time-saving features built into each channel.
Offer your online visitors options for how they interact with your agents online. LivePerson’s multi-channel invitations and buttons give visitors the choice to chat or speak with one of your agents. Both LP Voice and LP Chat use LivePerson’s unified agent console, and it is easy for agents to escalate a visitor from a chat to a call.