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CallOut C.9.12 - A - Make the most of your investment

CallOut C.9.12 - A - Make the most of your investment

Make the most of your investment in acquiring new customers. We can help you optimize the convert/buy and onboard/receive lifecycle stages.

LivePerson Global Professional Services can help you onboard your customers to make the most of your investment in acquiring them.  Give customers a positive outlook and position your brand optimally from the very beginning of their experience.  Build independence and self sufficiency in your customers using channels that provide both a lower cost to you and a better experience for them.

CallOut C.9.12 - C - Ask yourself...

CallOut C.9.12 - C - Ask yourself...

Ask yourself…
  • Are my customers activating and using my products and services soon after buying them?
  • Are accounts being funded quickly?
  • How many of my customers am I keeping after the first 90 days?
  • What am I doing to reduce the return rate of my products?

CallOut C.9.12 - D - Key strategies and initiatives

CallOut C.9.12 - D - Key strategies and initiatives

Key strategies and initiatives
  • Increase customer account completion
  • Decrease service delivery failures
  • Increase enrollment in online accounts/services

CallOut C.9.12 - E - Onboarding implementation package

CallOut C.9.12 - E - Onboarding implementation package

  • Diagnostic of existing onboarding, retention and cancellation processes
  • Root cause analysis of service delivery failures, and creation of content to address them during the acquisition process
  • Content, channels and rules targeted to engage customers post-acquisition and pre-funding/activation
  • Launch testing assistance
  • LivePerson product and e-skills training for managers and agents
  • Optimization and results review meetings with your personal business consultant expert
  • Rules analysis to ensure targeting and segmenting of customers for maximum impact
  • Agent stack ranking analysis to assist in coaching and agent development
  • Integration with customer segment data (product type, original purchase date, customer service tickets) to engage prospects and customers in real time
  • Data mining of chat transcripts to assess and improve customer responsiveness

Customer Onboarding Services