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Home > Computers & Programming > Operating Systems > Windows > fshines
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fshines
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This expert is currently unavailable for sessions. We apologize for any inconvenience caused.
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Expert in:
Windows
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Rating:
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Languages:
English
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former help desk manager specializing in microsoft operating systems and software applications
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Degrees
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itil foundation certification, certified help desk manager, certified help desk professional, help desk institute member
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My Expert Service
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i am a former help desk manager for a large corporation and am very proficient in all microsoft windows operating systems and have extensive knowledge using microsoft office products (excel, powerpoint, outlook, word), outlook express and internet browsers such as windows internet explorer and firefox. i am very good in asking the proper questions to quickly isolate the problem area to provide you with a meaningful resolution.
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Experience & Qualifications
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management development included hiring, training, and coaching; created knowledge database used by information technology support staff to aid in resolution of computer/telecom problems; oversaw a staff of tier 1and tier 2 analysts supporting 4000 employees worldwide; involved department managers in root cause analysis soliciting feedback for improved employee to information technology experience; maintained constant communication with all information technology support groups; provided training to all help desk staff before any rollout of new software or hardware; and provided help desk staff with essential tools and administrative permissions to resolve most common computer problems on the phone.
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Available Modes Of Communication
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email/chat
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Contact
fshines
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