Meaningful connections and helping others is part of the cultural DNA at LivePerson. LivePerson Technical Support is driven by the same rules. Helping to contribute to your success and enabling you to deliver as much value as possible from your LivePerson deployment is at the heart of what we do.
The LivePerson platform is designed to provide online, contextual help, saving you valuable time in configuring and optimizing your system. Our 24×7 support services can even be configured from within the platform! And the fact that we’ve worked with thousands of customers around the globe gives us unique insight into how we can help each customer to deliver exceptional experiences to their customers.
Our commitment to customers includes:
Scope of Support: Intended to resolve issues resulting from the use of LivePerson products. During the troubleshooting and resolution process, customers are expected to fulfill reasonable tasks based on the recommendations of the Technical Support team.
Provides a variety of offline and online channels and support that are all accessible from the Customer Center (requires log-in). It includes training materials, documentation, troubleshooting guides, knowledgebase articles, product updates, and access to online channels of support.
Service Levels: Each issue identified by the LivePerson Network Operations Center or reported by customers is assigned a severity level and tracked according to the various service levels.
Service Notifications: While LivePerson aspires to deliver continuous availability, there may be times when service interruptions occur. On these occasions, LivePerson will work immediately to resolve the issue and is committed to consistent communication and transparency.
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