LivePerson’s expert Support agents provide you with English-language support in case you have any problems with your LivePerson solution. LivePerson’s agents can help you 24/7 via live chat or through web tickets. You can also find many other resources in our Customer Center.

LivePerson offers multiple options for customers to get support, consultative guidance and training:

 

 

Customer Center

 

The LivePerson Customer Center serves as a one-stop shop that hosts LivePerson’s Knowledgebase, Customer Community, contact pages for Support and training material. 

From the Customer Center, you can:

• Learn at your own pace with Web-based training and self-paced  material
• Access the knowledgebase to search for online articles: Find the answers you need to implement or troubleshoot your LivePerson solution.
• Submit a ticket to LivePerson Support: Submit a Web ticket any time to give our Support agents the information they need to resolve your inquiry as soon as possible.
• Contact LivePerson Support: Chat with LivePerson Support agents 24/7 to get immediate and reliable support. 

In addition, customers have additional informational resources available including:

• Customer Community: Get help by connecting to discuss your technical issues with LivePerson product experts and other LivePerson community members.
• Release updates: View periodic updates about new features and enhancements in the What’s New area of the Customer Center.
• Maintenance notifications: Members of your account’s Emergency Contact distribution list receive notifications regarding service interruptions and maintenance procedures.
• Technical Account Manager (TAM): Dedicated Support representatives who are the primary escalation point for managing your account’s ongoing issues, upcoming events — including maintenance, upgrades and service packs — and product enhancements. The TAM is also in charge of providing timely account status reports, quarterly reviews and yearly client health checks. For more information about Technical Account Managers, contact your account manager.