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Service Charges

LivePerson's service charge is applied on a per-session basis, after the client has been invoiced and paid the final session fee. Service charges are calculated as follows:
 
Live Sessions: 
 
Experts in the Spirituality & Religion cluster will be subject to a 55% service charge on all live chat sessions with clients received from LivePerson. Experts in all other clusters will be subject to a 38% service charge on all live chat sessions with clients received from LivePerson. Additionally, there is a $0.17 per minute fee which is applied to all sessions.
 
For clients which you bring to LivePerson you will not be charged the service charge. The only fee subject to the experts is the connection fee of $0.17 per minute.
 
Phone Sessions:
 
Experts in the Spirituality & Religion cluster will be subject to a 55% service charge on all phone sessions with clients received from LivePerson. Experts in all other clusters will be subject to a 38% service charge on all phone sessions with clients received from LivePerson. Additionally, there is a $0.25 per minute fee which is applied to all sessions.
 
For clients which you bring to LivePerson you will not be charged the service charge. The only fee subject to the experts is the connection fee of $0.25 per minute.
 
Email Sessions: 
 
Service charges for e-mail sessions are calculated as a percentage of the final session fee, as illustrated below.
 

Session Fee

Spirituality & Religion

Other Clusters Your Referrals

$0 - $500.99

55%

38%

9%

$501 - $1,000.99

55%

25%

9%

$1,001 - $5,000.99

55%

20%

9%

$5,001 and up

55%

15%

9%


Find out more about referring clients to LivePerson and enjoying no service charge, here.

Service charges will not apply to any advice or information given for free.



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