Online
Busy
Away
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Degrees
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M. Sc. in Mathematics and Computer science
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My Expert Service
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* Definition of organizational processes and structure for the customer’s contact center.
* Functional and ergonomic design of the working environment in the customer service center.
* Operational definitions and improvement recommendations for new and existing Contact Centers.
* Operational solutions assimilation, Call Center management, improvements and optimization.
* Professional guidance and training services for Contact Center staff.
* Contact Center Requirements specification – top level and detailed analysis.
* Selection of a technological platform for Contact Center.
* Project management for all phases of Contact Center lifecycle (as the customer representatives).
* System-wide integration and Contact Center applications: technical design, system integration and applications development – CTI, CRM, etc.
* System and Acceptance tests planning, design and execution.
* Assistance with system documentation.
* Contact Center, communication systems and sites maintenance.
* Development and mentoring of internal, independent, team at customer’s organization for Contact Center’s support, maintenance and further development needs.
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Experience & Qualifications
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During of as 15 years of practical experience in telephony, IT and Contact Center systems I held different positions starting from programmer till QA Manager of a Call Center product vending company.
During last 4 years I work as V.P. Solutions and Technology (and as co-founder and co-owner) of leading Israeli Consulting and System Integration company, specializes in CRM and Contact Center field (Solver Communication Solutions Ltd.).
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Available Modes Of Communication
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email/chat
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Contact
Igor Tyomkin
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Home » Computers & Programming » Telecommunication
» Igor Tyomkin
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